HuggableHound

Martingale Dog Collars Greyhound Collars Velvet Leash

Brockville, Canada On Etsy since 2010

36,030 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

HuggableHound

Martingale Dog Collars Greyhound Collars Velvet Leash

Brockville, Canada | 36,030 Sales

Announcement    Custom Made Martingale Dog Collars, Custom Dog Collars and Leashes for all breeds, Greyhound Collars Prices from $18.99 Extra Large collars for any breed.

▶▶As this is the last week that my shop will be open until the end of December, please read all of the information below, specifically about measuring and exchanges.

▶ 𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍 𝐅𝐎𝐑 𝐄𝐗𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐃𝐔𝐑𝐈𝐍𝐆 𝐂𝐎𝐕𝐈𝐃𝟏𝟗 ◀
At the moment I am self-isolating to protect my own health (I have COPD) . Effective immediately and until further notice I will not be able to get to my post office to pick up returns for exchange.

▶▶ Please follow the measuring instructions/graphics included in each listing to ensure the collar you order will fit your dog ▶𝐌𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 - 𝐡𝐞𝐚𝐝 & 𝐧𝐞𝐜𝐤 𝐦𝐞𝐚𝐬𝐮𝐫𝐞𝐦𝐞𝐧𝐭 𝐦𝐮𝐬𝐭 𝐛𝐞 𝐭𝐚𝐤𝐞𝐧 ▶𝐁𝐮𝐜𝐤𝐥𝐞 𝐂𝐨𝐥𝐥𝐚𝐫 - 𝐧𝐞𝐜𝐤 𝐦𝐞𝐚𝐬𝐮𝐫𝐞𝐦𝐞𝐧𝐭 𝐦𝐮𝐬𝐭 𝐛𝐞 𝐭𝐚𝐤𝐞𝐧. If you feel that your dog requires an in between or extra large size please contact me before you place your order and I will be more than happy to review your measurements and advise the best size. 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐡𝐞 𝐁𝐮𝐜𝐤𝐥𝐞 𝐂𝐨𝐥𝐥𝐚𝐫 𝐨𝐩𝐭𝐢𝐨𝐧, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐍𝐎𝐓 𝐚 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫.

Unfortunately at this time I cannot accept any rush or custom fabric orders. Custom or in-between sizing is always welcome.

𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐈𝐍𝐆 𝐓𝐈𝐌𝐄
My current processing time is 5 business days. Unfortunately at this time I cannot accept any rush or custom fabric orders. Custom or in-between sizing is always welcome.

𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓: 𝐀 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐬𝐡𝐨𝐮𝐥𝐝 𝐍𝐄𝐕𝐄𝐑 𝐛𝐞 𝐮𝐬𝐞𝐝 𝐭𝐨 𝐭𝐢𝐞 𝐨𝐮𝐭 𝐲𝐨𝐮𝐫 𝐝𝐨𝐠

Please take a few minutes to read my shop policies:
http://www.etsy.com/shop/HuggableHound/policy

All items in my shop are custom made to order by myself. Huggable Hound collars and leashes are not mass-produced. All Huggable Hound items are made in a smoke-free studio.

I check all of my correspondence through my Etsy shop so please leave me a conversation, I try to answer all messages within 24 hours.

𝐅𝐀𝐐𝐬

▶ 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐚 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫?
A martingale collar consists of two parts. One is the smaller martingale loop that holds the D ring and the other is the longer neck strap. When your dog tries to pull, the tension on the leash pulls the martingale loop taut, which makes the collar smaller and tighter on the neck, thus preventing escape. A properly fitted martingale will be comfortably loose when the dog is not pulling against the leash. The design was originally intended for greyhounds and other dogs with necks wider than their head, but it offers several benefits for all breeds.

▶ 𝐖𝐡𝐚𝐭 𝐬𝐢𝐳𝐞 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐬𝐡𝐨𝐮𝐥𝐝 𝐈 𝐬𝐞𝐥𝐞𝐜𝐭 𝐟𝐨𝐫 𝐦𝐲 𝐝𝐨𝐠?
A martingale collar is a slip on collar so it is always best to select a size that is at least 2 inches larger than the head measurement (refer to measuring photo in each listing) while accommodating the neck size. For example: If your dog's neck size is 17 inches and its head size is 15 inches a size medium will be the best fit.
If you need help measuring and/or selecting the right size, you can contact before you purchase via the "message seller" box in each listing or on my shop's home page.

▶ 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐚 𝐛𝐮𝐜𝐤𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫?
A buckle collar is a regular dog collar, with no martingale loop, and attaches with a side release clip. Refer to collar type photo in each listing to see the different types of collars I make.

▶ 𝐂𝐚𝐧 𝐈 𝐥𝐞𝐚𝐯𝐞 𝐦𝐲 𝐝𝐨𝐠 𝐚𝐭 𝐡𝐨𝐦𝐞 𝐚𝐥𝐨𝐧𝐞 𝐨𝐫 𝐜𝐫𝐚𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 𝐚 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐨𝐧?
No. Because a martingale has a tightening feature it could get caught on something and become a choking hazard.
If you would like your dog to wear identification tags 24/7, I recommend a simple 1 inch wide tag collar that does not include a D ring. Tags can be clipped to one of the slides with a split ring or you can use a boomerang type identification tag (preferred). You can search for "greyhound tag collar" on my shop's home page.

▶ 𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐭𝐢𝐦𝐞/𝐬𝐡𝐢𝐩 𝐛𝐲 𝐝𝐚𝐭𝐞 𝐦𝐞𝐚𝐧?
The processing time or ship by date is the length of time I need to get your order(s) cut, prepared, made and ready to ship. Each order I receive is custom made to order and I process orders in the sequence they are received. Please note if you have left a note with your order that requires additional clarification I will contact you via Etsy's messaging system. If I do not receive a reply I will send an email to the address you have indicated on your order. If I still do not receive a reply and/or clarification by the ship by date I will extend the ship date on your order out by 2 weeks. If I do not receive a reply by then, I will process a full refund and the order will be cancelled.

▶▶ 𝐃𝐨 𝐲𝐨𝐮 𝐚𝐜𝐜𝐞𝐩𝐭 𝐫𝐞𝐭𝐮𝐫𝐧𝐬 ?
At the moment I am self-isolating to protect my own health (I have COPD) . Effective immediately I will not be able to get to my post office to pick up returns for exchange.

▶ 𝐓𝐡𝐞 𝐩𝐢𝐜𝐭𝐮𝐫𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐥𝐢𝐬𝐭𝐢𝐧𝐠 𝐢𝐬 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐭𝐡𝐚𝐧 𝐭𝐡𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐈 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝. 𝐂𝐚𝐧 𝐲𝐨𝐮 𝐭𝐞𝐥𝐥 𝐦𝐞 𝐰𝐡𝐲?
I make every effort to represent my products with the highest integrity and to assure that the photos, sizes, colors, fabric descriptions and pricing are accurately described. Many of my fabrics will have a variety of color combinations and/or designs so pattern placement may differ slightly but I always make sure that the colors and designs are maximized on every collar so as best to accentuate the pattern design and colors.

▶ 𝐇𝐨𝐰 𝐬𝐡𝐨𝐮𝐥𝐝 𝐈 𝐰𝐚𝐬𝐡 𝐦𝐲 𝐇𝐮𝐠𝐠𝐚𝐛𝐥𝐞 𝐇𝐨𝐮𝐧𝐝 𝐜𝐨𝐥𝐥𝐚𝐫?
I recommend hand washing in luke warm water with a capful of liquid laundry detergent with no bleach. Stubborn stains can be scrubbed with a soft toothbrush. Lay flat on a towel to dry.

Featured in Pawsh Magazine:
http://www.pawsh-magazine.com/2011/10/creative-peeps-03-carole-chai.html

Announcement

Last updated on Nov 22, 2020

Custom Made Martingale Dog Collars, Custom Dog Collars and Leashes for all breeds, Greyhound Collars Prices from $18.99 Extra Large collars for any breed.

▶▶As this is the last week that my shop will be open until the end of December, please read all of the information below, specifically about measuring and exchanges.

▶ 𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍 𝐅𝐎𝐑 𝐄𝐗𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐃𝐔𝐑𝐈𝐍𝐆 𝐂𝐎𝐕𝐈𝐃𝟏𝟗 ◀
At the moment I am self-isolating to protect my own health (I have COPD) . Effective immediately and until further notice I will not be able to get to my post office to pick up returns for exchange.

▶▶ Please follow the measuring instructions/graphics included in each listing to ensure the collar you order will fit your dog ▶𝐌𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 - 𝐡𝐞𝐚𝐝 & 𝐧𝐞𝐜𝐤 𝐦𝐞𝐚𝐬𝐮𝐫𝐞𝐦𝐞𝐧𝐭 𝐦𝐮𝐬𝐭 𝐛𝐞 𝐭𝐚𝐤𝐞𝐧 ▶𝐁𝐮𝐜𝐤𝐥𝐞 𝐂𝐨𝐥𝐥𝐚𝐫 - 𝐧𝐞𝐜𝐤 𝐦𝐞𝐚𝐬𝐮𝐫𝐞𝐦𝐞𝐧𝐭 𝐦𝐮𝐬𝐭 𝐛𝐞 𝐭𝐚𝐤𝐞𝐧. If you feel that your dog requires an in between or extra large size please contact me before you place your order and I will be more than happy to review your measurements and advise the best size. 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐡𝐞 𝐁𝐮𝐜𝐤𝐥𝐞 𝐂𝐨𝐥𝐥𝐚𝐫 𝐨𝐩𝐭𝐢𝐨𝐧, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐍𝐎𝐓 𝐚 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫.

Unfortunately at this time I cannot accept any rush or custom fabric orders. Custom or in-between sizing is always welcome.

𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐈𝐍𝐆 𝐓𝐈𝐌𝐄
My current processing time is 5 business days. Unfortunately at this time I cannot accept any rush or custom fabric orders. Custom or in-between sizing is always welcome.

𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓: 𝐀 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐬𝐡𝐨𝐮𝐥𝐝 𝐍𝐄𝐕𝐄𝐑 𝐛𝐞 𝐮𝐬𝐞𝐝 𝐭𝐨 𝐭𝐢𝐞 𝐨𝐮𝐭 𝐲𝐨𝐮𝐫 𝐝𝐨𝐠

Please take a few minutes to read my shop policies:
http://www.etsy.com/shop/HuggableHound/policy

All items in my shop are custom made to order by myself. Huggable Hound collars and leashes are not mass-produced. All Huggable Hound items are made in a smoke-free studio.

I check all of my correspondence through my Etsy shop so please leave me a conversation, I try to answer all messages within 24 hours.

𝐅𝐀𝐐𝐬

▶ 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐚 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫?
A martingale collar consists of two parts. One is the smaller martingale loop that holds the D ring and the other is the longer neck strap. When your dog tries to pull, the tension on the leash pulls the martingale loop taut, which makes the collar smaller and tighter on the neck, thus preventing escape. A properly fitted martingale will be comfortably loose when the dog is not pulling against the leash. The design was originally intended for greyhounds and other dogs with necks wider than their head, but it offers several benefits for all breeds.

▶ 𝐖𝐡𝐚𝐭 𝐬𝐢𝐳𝐞 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐬𝐡𝐨𝐮𝐥𝐝 𝐈 𝐬𝐞𝐥𝐞𝐜𝐭 𝐟𝐨𝐫 𝐦𝐲 𝐝𝐨𝐠?
A martingale collar is a slip on collar so it is always best to select a size that is at least 2 inches larger than the head measurement (refer to measuring photo in each listing) while accommodating the neck size. For example: If your dog's neck size is 17 inches and its head size is 15 inches a size medium will be the best fit.
If you need help measuring and/or selecting the right size, you can contact before you purchase via the "message seller" box in each listing or on my shop's home page.

▶ 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐚 𝐛𝐮𝐜𝐤𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫?
A buckle collar is a regular dog collar, with no martingale loop, and attaches with a side release clip. Refer to collar type photo in each listing to see the different types of collars I make.

▶ 𝐂𝐚𝐧 𝐈 𝐥𝐞𝐚𝐯𝐞 𝐦𝐲 𝐝𝐨𝐠 𝐚𝐭 𝐡𝐨𝐦𝐞 𝐚𝐥𝐨𝐧𝐞 𝐨𝐫 𝐜𝐫𝐚𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 𝐚 𝐦𝐚𝐫𝐭𝐢𝐧𝐠𝐚𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐨𝐧?
No. Because a martingale has a tightening feature it could get caught on something and become a choking hazard.
If you would like your dog to wear identification tags 24/7, I recommend a simple 1 inch wide tag collar that does not include a D ring. Tags can be clipped to one of the slides with a split ring or you can use a boomerang type identification tag (preferred). You can search for "greyhound tag collar" on my shop's home page.

▶ 𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐭𝐢𝐦𝐞/𝐬𝐡𝐢𝐩 𝐛𝐲 𝐝𝐚𝐭𝐞 𝐦𝐞𝐚𝐧?
The processing time or ship by date is the length of time I need to get your order(s) cut, prepared, made and ready to ship. Each order I receive is custom made to order and I process orders in the sequence they are received. Please note if you have left a note with your order that requires additional clarification I will contact you via Etsy's messaging system. If I do not receive a reply I will send an email to the address you have indicated on your order. If I still do not receive a reply and/or clarification by the ship by date I will extend the ship date on your order out by 2 weeks. If I do not receive a reply by then, I will process a full refund and the order will be cancelled.

▶▶ 𝐃𝐨 𝐲𝐨𝐮 𝐚𝐜𝐜𝐞𝐩𝐭 𝐫𝐞𝐭𝐮𝐫𝐧𝐬 ?
At the moment I am self-isolating to protect my own health (I have COPD) . Effective immediately I will not be able to get to my post office to pick up returns for exchange.

▶ 𝐓𝐡𝐞 𝐩𝐢𝐜𝐭𝐮𝐫𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐥𝐢𝐬𝐭𝐢𝐧𝐠 𝐢𝐬 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐭𝐡𝐚𝐧 𝐭𝐡𝐞 𝐜𝐨𝐥𝐥𝐚𝐫 𝐈 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝. 𝐂𝐚𝐧 𝐲𝐨𝐮 𝐭𝐞𝐥𝐥 𝐦𝐞 𝐰𝐡𝐲?
I make every effort to represent my products with the highest integrity and to assure that the photos, sizes, colors, fabric descriptions and pricing are accurately described. Many of my fabrics will have a variety of color combinations and/or designs so pattern placement may differ slightly but I always make sure that the colors and designs are maximized on every collar so as best to accentuate the pattern design and colors.

▶ 𝐇𝐨𝐰 𝐬𝐡𝐨𝐮𝐥𝐝 𝐈 𝐰𝐚𝐬𝐡 𝐦𝐲 𝐇𝐮𝐠𝐠𝐚𝐛𝐥𝐞 𝐇𝐨𝐮𝐧𝐝 𝐜𝐨𝐥𝐥𝐚𝐫?
I recommend hand washing in luke warm water with a capful of liquid laundry detergent with no bleach. Stubborn stains can be scrubbed with a soft toothbrush. Lay flat on a towel to dry.

Featured in Pawsh Magazine:
http://www.pawsh-magazine.com/2011/10/creative-peeps-03-carole-chai.html

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Huggable Hound

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Huggable Hound

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quality 1531 shipping 751 customer service 510

About HuggableHound

Sales 36,030
On Etsy since 2010

Designer collars and leashes for your Huggable Hound

I adopted a greyhound! It was that simple. She came to me with one collar. A pretty little brindle girl, shy, a little timid and it took her awhile to settle in. Of course I spoiled her with stuffies, dog beds, special treats, new bowls and of course she needed new collars.

WOW!!! $40 for one collar? "Hey I'm sure I can do this". Well an afternoon of shopping for fabric, hardware and a few hours at my Mum's vintage sewing machine. Lots of salty talk later, Chai had her new collar and I had an idea!

What if? Could I really do this? Hmmmmm let's see what I can find on the internet. Hmmmmm this is looking good. Lots of possibilities. Lots of competition!! Hardware comparisons, questions to suppliers. Shipping inquiries. My first supply order. First big fabric shopping day. Ok......I'm ready! Now, where do I sell them? Do I create a website? Oh what's this? Etsy? WOW it looks great.

So I opened a shop and listed a few collars, then listed a few more and all of a sudden I started selling collars. *insert crazy snoopy dance here*!

That's pretty much how Huggable Hound was born and I absolutely love what I do. I love getting pictures of my client's pupppers wearing my handmade collars. It still amazes me that I have my own business and that I'm successful and that I did it all on my own. After much practice and knowing what is important to you as a customer, I believe I have perfected my collar design. It brings me much satisfaction, happiness and I'm incredibly proud of what I do.

Thank you to everyone who stops by my shop. I try to keep my collars and leashes affordable so that everyone can have at least one fun, bright collar for their wonderful pupper that greets them every day, makes them smile, helps them exercise and brings joy into their lives.

"A house is not a home without a dog"
Featured in SheKnowsCanada
http://www.sheknows.ca/home-and-living/articles/958265/valentines-day-gifts-for-pets

Shop members

  • Huggable Hound

    Owner, Maker, Designer

    This is Chai my spunky little greyhound girl. She was my inspiration to create Huggable Hound 7 years ago. I love custom orders and finding that perfect collar for your pupper

Shop policies

Last updated on October 2, 2020
Thank you for visiting Huggable Hound. Please follow me on facecbook at https://www.facebook.com/HuggableHound where I post my latest promos, specials and coming soon fabrics. We love to see your pictures on Instagram @HuggableHound

► Please view my shop announcement for current processing times. Custom sizes or in-between sizes are always welcome. Unfortunately at this time I cannot accept any rush or custom fabric orders.

My goal is to bring you affordable well made collars and leashes made only by me and to provide you with the best customer service possible.

► A martingale collar is NEVER meant to be used as a tie out collar.

► ► ► EU AND UK BUYERS :
Please note that all orders valued at £15 will be subject to your country's custom duty and/or import VAT and may also include a collection fee of £8 by Royal Mail to collect and submit taxes and duty owing. The amount of custom duty and/or import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
▶ 𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍 𝐅𝐎𝐑 𝐄𝐗𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐃𝐔𝐑𝐈𝐍𝐆 𝐂𝐎𝐕𝐈𝐃𝟏𝟗 ◀
At the moment I am self-isolating to protect my own health (I have COPD) . Effective immediately and until further notice I will not be able to get to my post office to pick up returns for exchange.

▶▶ Please follow the measuring instructions/graphics included in each listing to ensure the collar you order will fit your dog. If you feel that your dog requires an in between or extra large size please contact me before you place your order and I will be more than happy to review your measurements and advise the best size.

► Address Accuracy ◄
Please ensure your address is correct, as I cannot refund you if the address on your order is incorrect once an item has been shipped.

Item replacements will be given only when 60 days have elapsed from the date of shipping on a non-delivery item. Item replacements will be reviewed on a case by case basis.

COLLAR FITTING ASSISTANCE
If you have received a collar and you are having difficulty getting the collar adjusted properly, please either send me an Etsy message or you can have a look at my brief instructional Youtube video which will show you how to properly lengthen your collar and adjust it for walking.
https://www.youtube.com/watch?v=FrOvS4gWcEk

Huggable Hound products are NEVER meant to be used to tie out your dog.
Payment
A martingale collar is NEVER meant to be used as a tie out collar.

Huggable Hound customers can pay online with Visa, MasterCard, American Express, and PayPal, using the website's shopping cart.

Payment must be made before we process your order.

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Shipping
PROCESSING TIME

My current processing time is approximately 4-8 business days. Custom and in-between sizes are always welcome. Unfortunately at this time I cannot accept any rush or custom fabric orders.

► Address Accuracy ◄
Please ensure your address is correct, as I cannot refund you if the address on your order is incorrect once an item has been shipped. Please check your email order confirmation to ensure that the address is correct.

► Canada Xpresspost Shipping. You can upgrade to Xpressport shipping to your order by selecting the Xpresspost upgrade when you checkout. Please note that this does NOT rush your order, it only upgrades the shipping speed

► Canada Expedited Shipping: You can upgrade to Expedited shipping to your order by selecting the Expedited upgrade when you checkout. Please note that this does NOT rush your order, it only upgrades the shipping speed

► US Priority Shipping, you can upgrade to Priority shipping to your order by selecting the US Priority upgrade when you checkout. Please note that this does NOT rush your order, it only upgrades the shipping speed. USPS does not guarantee delivery times on US Priority.

I ship each collar packaged in a Strong Polyolefin water and tear proof shipping envelope.

► INCORRECT SHIPPING ADDRESS ON ORDER:

During the Checkout process, you'll have a chance to review your information before submitting your order.

If you need to select a different shipping address, you can do so by clicking the Change link next to the Shipping Address section.

► CHANGING THE ADDRESS AFTER YOU HAVE PLACED AN ORDER

If you've already placed an order with an incorrect shipping address, the first thing you should do is contact me before the Scheduled to Ship by Date.

At this time, it's not possible for me to manually edit the address in your order confirmation

► BUYER POLICY
https://www.etsy.com/legal/buyers/

► IMPORTANT: A martingale collar should NEVER be used to tie out your dog
Additional policies and FAQs
How to Fit a Martingale Collar (for all breeds). A martingale collar is NEVER meant to be used as a tie out collar.

To measure your dog for a Martingale Collar, use a soft tape measure and measure three points
1) around the widest part of the head
2) behind the ears
3) around the neck (where the collar will sit).
As this is a slip-on collar, you should allow at least 2 inches larger than the widest head measurement to slide the collar on and off comfortably.

For heavy pulling dogs, please send me a message via Etsy and we can discuss my heavy duty options. IMPORTANT: A martingale collar should NEVER be used to tie out your dog

IMPORTANT:
When sizing for breeds that are not sight hounds, please take the measurement around the widest part of your dog's head.

Adjusting your Martingale Dog Collar:
Adjust your martingale dog collar by moving it up to the narrowest part of the neck. Pull upwards on the loop by holding it just behind the d-ring. The two metal slides should come together but not touch. With the correct size martingale dog collar there should be at least a two inch distance between the two slides. This will ensure the collar will continue to tighten if the dog tries to back out of his or her martingale dog collar.

http://www.youtube.com/watch?v=FrOvS4gWcEk

Collar Care & Washing Instructions:
Hand wash in a sink with lukewarm water and a few drops of liquid laundry detergent (Woolite is best). For cotton collars, stubborn stains can be scrubbed with a soft toothbrush. Lie on a towel to air dry.

Martingale collars and side release collars should never be left on your dog while crated and unattended.

Do NOT wash Huggable Hound collars in the dishwasher or washing machine.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To complete your purchase, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the item that you are purchasing.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to complete your purchase, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Rights
If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

How to Contact Me
If you have any questions or concerns, you may contact me at HuggableHound.Etsy.com and click on contact or you can email me directaly at huggablehound[!at]hotmail.com