Hummingbird's Beads and Treasures
hummingbirdssupply's Shop Policies
Welcome and thank you for visiting my little bead and handmade findings shop. Here you find my handmade components and findings and my destash beads from my handmade jewelry ( find me also at hummingbirdcreation.etsy.com ) plus brand new and unused beads from my bulk buys. Also I have many items that I have collected and saved from my summer flea market hobby. Any questions or if you need something specific and don't see it here please feel free to contact me - custom orders welcome.
ALL CONTACT MUST BE THROUGH THIS SHOP VIA ETSY CONVO'S - as I rarely check my email accounts.
PLEASE TAKE INTO ACCOUNT SHIPPING TIME FRAMES BEFORE PURCHASING -these can be seen for each items under the "shipping" tab in the listings and I keep shipping times or possible delays posted in my shop announcement. I am a ONE PERSON shop and a very busy Mom of two beautiful daughters. I want everything that I make for you to be of good craftsmanship and quality an do not want to sacrifice quality to "rush" an order hence at times I may be out up to 4-5 weeks even on small orders. Made to order items apply to these shipping times - if ordering multiple items (say beads and some of my handmade/made to order findings) and you would like the non made to order items to ship asap please purchase separately.
on handmade findings, components, etc.
I offer a tiered discount based on quantity by the piece or pair. Prices can change without notice due to the fluctuation of the metal market (I purchase all of my metals based on daily market values)
10pc (pr) - save 10%
100pc/pr - save 20%
500pc/pr - save 30%
Earring hooks and earring blanks are an example of items sold by the pair. Most of my listings already reflect the above discounts under "PACK SIZE". However if you need say, 150 pieces, of something feel free to convo me for a custom listing so that you will receive the full 20% off. Any questions please do not hesitate to contact me.
I can receive 20 plus convo's in a single day and try to answer everyone as quickly as I can. However this takes valuable bench time away (soldering, building, etc.) and may over look some if the info is in my policies, announcement, listing description, etc. If you have not heard back from me within 2-3 days please convo me again and I will do my best to reply.
I accept paypal, etsy direct check out, checks, money orders, and the occasional trade. I only ship after payment has been received and cleared. If paying by check or money order please allow up to 7 (normally 1-2) business days after I have received it for it to clear before I ship.
If payment is not received within 10 business days (if paying by check and prior arrangements have not been made) I will cancel and relist your order after contacting you.
Any questions please do not hesitate to contact me.
If paying by etsy direct check out I will ship to the address you have listed/entered during checkout and if paying by paypal I ship to the address on your paypal accout. Please convo me or leave a message in "note to seller" upon check out if you wish to have it shipped to another address.
INTERNATIONAL BUYERS - I ship to the address listed through etsy as purchasing international shipping labels through etsy saves a little money hence keeping my shipping rates as low as I can.
PLEASE NOTE : I am not liable for any import or custom duties/fees that your country may require you to pay. I do NOT alter/adjust custom forms nor will I falsify info on the labels regarding the contents of your order. Any questions please feel free to contact me through convo in this shop. International orders do not have a tracking number, instead they have a custom form number. This number lets me know when it leaves the USA and that is it. If you have not received your order in a reasonable amount of time (normally within two to four weeks from shipping date) please contact your postal service with the customs form number - as it is probally sitting in customs. Again any questions please feel free to contact me.
I am normally able to ship ready made items (beads, "ready to ship, etc.) within 1-3 days from purchase (international orders will still ship Mondays Wednesdays, and Fridays). I ship USPS first class with tracking number within the USA unless otherwise noted. If ordering multiple items and depending upon size and weight I may ship priority flat rate. Also insurance is recommended - please contact me for a quote - you will pay what I pay. I insure all purchases over $100.00 when shipped within the USA and sometimes a few below that amount depending on item, etc. If your item becomes lost or is damaged in the mail please contact me as there are important steps to follow before a refund or replacement is sent.
Refunds and Exchanges
In the event that you are unsatisfied with your purchase upon receiving it please contact me right away. I want you to be happy and satisfied with your purchase. I will work with you the best that I can to resolve any issues. If requesting a refund - I will refund the full purchase price less shipping once I have received the item in its original and unaltered condition. I do not refund return shipping. I do handle each return / issue on a case by case basis - please again contact me if there are any problems with your order asap through etsy convo as I do not check my personal email as frequently. Any questions please do not hesitate to contact me.
If you wish to cancel an order please contact me asap - I do understand that on occasion mistakes are made etc. But please also understand that even when I am out 4-5 weeks your order is normally "in process" within a few days of it being placed, I try to prep everything for each order as they come in - This helps me to keep track of supplies for inventory and so that I always have enough wire on hand, etc. I do understand everyone would like there items asap however I am NOT taking any RUSH orders at this time. I work on orders as they are received (whether large or small) - again please take this into account BEFORE placing your order.
LOST items - if your package becomes lost in the mail (shown by tracking) or is received damaged please contact me via etsy convo's asap - there are steps that must be followed and possibly a waiting period for insurance claims or refund directly from me.
If tracking shows delivered to correct address but you have not received there is nothing that I can do - I am NOT responsible for stolen parcels once they have been delivered.
Refunds will be given the same way that you paid for order - for example if you paid through paypal, I will refund you through paypal, etc.
On occasion there may be a non returnable/refundable item. This will be clearly noted in the items description. Usually these items are true destash items that I just do not have room for and need to go to a new home.
Additional Policies and FAQs
PLEASE NOTE: My husband and I are trying to quit smoking and now smoke outside of our home. On occasion I do reuse packing and shipping materials and try to not reuse any that "smell" or have any odor.
*We are currently back in full swing of renovations and working on a large addition to our home. I am constantly fighting off sawdust, drywall dust, dust, and more during all of this. I try my best to keep this out of my work area however if a piece or two of sawdust may make through into your package - this year my new studio is getting a redo (yes already, lol) and will be expanding - adding a sink and large counter space, exhaust system for fumes, outlets for my hydroflux welder, kiln (that I plan to purchase this year), tumblers, and other equipment, and more storage space. I am going to try to stay open during this but may end up putting my shop on vacation for up to a week or pulling my made to order listings temporarily - will post a notice before this.
**I also have two cats and two dogs that are constantly at my feet (or in my lap) while I work. I do my best to keep any kitty or dog fur out of your order but can not guarentee that a stray hair may or may not make it in there. With this being said please take it into account before you purchase.
***Also many of by vintage/salvaged/destash, etc. beads I cannot guarentee their origins nor if the previous owners smoked, own pets, etc.
And again any questions or concerns please feel free to contact me per convo through this shop.
RESERVED LISTINGS: If you would like me to "reserve" one or more items please convo me and I will gladly set you up a reserved listing on most items. Also please add in the convo your planned purchase date. I regularly set up reserves for 1 week. However each is done on case by case basis. If you need a longer reserve just let me know - I also have a lay-a-way plan available as well especially for large bulk/custom orders on my handmade items (normally 30% down for first payment, this is non-refundable on custom orders as it covers materials needed and a bit of my time setting it all up, etc.) - convo me for details.
I love designing new pieces when time allows. Please understand that designing and creating custom pieces (such as a new shaped linked, etc.) is time consuming - this takes time away from orders that are already paid for that I need to complete and ship. When I am taking custom orders for new designs/pieces, etc I will have it stated in my shop announcement. I have to request a minimum purchase of $50.00 for your first initial custom order - this helps to cover my time spent designing and creating the first couple pieces (things do not always work out as smoothly the first few times), sending photos and convo's, sending a sample directly to you to approve, etc. If you are looking for a custom finished piece of jewelry please contact through my jewelry shop hummingbirdcreation.etsy.com.
All contact must be through this shop as I check in daily and do not always check my personal emails.
In the event that your payment maybe delay (I do understand that life can through you a "curve ball" now and then) please contact me - I will do my best to work with you.
I offer Bulk discounts on many of my mega bead destash lots and all of my handmade findings and components. If interested please read my shop announcement or contact me for details with your requests.
My goal is for you to have an enjoyable shopping experience here in my shop. Again if I have left anything out or you have any questions please do not hesitate to contact me. Thank you.
Last Updated April 3, 2015