Announcement I am a member of the Frit Happens! Forum Etsy Team. To find more original work from the team please type fhfteam in to the search box
I am a member of the Frit Happens! Forum Etsy Team. To find more original work from the team please type fhfteam in to the search box
Accepted payment methods
If you decide to cancel your order, you have 7 days to do so, so please contact me as soon as possible. If I have already sent the item(s) I will not refund you until I receive the item(s) back again in their original condition and with all packaging intact.
If your order comes to more than £40, please contact me, as you may want to pay for Special Delivery.
Refunds and Exchanges
All my beads are guaranteed against thermal shock breakage. This is typically a clean break, 99% of the time right down the middle of the bead. Chips and flakes are more often a sign that the bead has been dropped or misused.
I will refund all thermal shock breakages in full, including the cost of original postage and the cost of return to me. I reserve the right to ask for other beadmakers opinions if I am unable to confirm how a breakage has occurred. If, after taking advice, I decide that the damage / breakage is due to misuse, no refunds will be given, and I will contact you regarding returning your item.