HyacinthVintage

Vintage housewares, clothing and accessories

Vancouver, Canada | 199 Sales

HyacinthVintage

Vintage housewares, clothing and accessories

Vancouver, Canada 199 Sales On Etsy since 2011

5 out of 5 stars (66)

Announcement   Hyacinth Vintage offers an eclectic assortment of vintage housewares, clothing and accessories.
We ship internationally. Do contact us if you have any questions. And please read our Policies before purchasing.
We're on facebook: https://www.facebook.com/pages/Hyacinth-Vintage/
Thanks for stopping by!

Announcement

Last updated on Dec 9, 2016

Hyacinth Vintage offers an eclectic assortment of vintage housewares, clothing and accessories.
We ship internationally. Do contact us if you have any questions. And please read our Policies before purchasing.
We're on facebook: https://www.facebook.com/pages/Hyacinth-Vintage/
Thanks for stopping by!

HyacinthVintage

Contact shop owner

HyacinthVintage

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Reviews

Average item review
5 out of 5 stars
(66)
See reviews that mention:
quality 4 shipping 16 customer service 14
View all 66 reviews

Shop policies

Last updated on February 11, 2018
If you need to contact us, please reach us through Etsy Conversation - Etsy's messaging service! We check out messages here daily. However, we do not check our emails daily, as we have multiple accounts to manage, so if you are trying to reach us at the shop's email address, your message may get buried in a backlog.

At Hyacinth Vintage we're pleased to offer you an eclectic assortment of vintage and antique clothing and items for your home.

All clothing measurements are taken flat (and doubled where appropriate, e.g. waist, bust, hips). Please double-check your sizing before you order, and allow a little extra room for breathing.

All our items are cleaned, unless noted in the listing. We make great effort to note any flaws or imperfections, but please keep in mind that these items are old, and therefore usually have some general wear!

IMPORTANT - PLEASE READ: Canada Post does NOT allow for insurance on GLASS or CERAMIC items. In our listings, we note any flaws or wear to these items, and we do our best to package them securely. However, WE CANNOT ACCEPT RESPONSIBILITY FOR glass or ceramic items damaged by the postal service or customs during shipping.

We are reasonable people and do want you to be happy with your purchase. If your item has been damaged please send us a message by Conversation, and we will try to work with you to come up with a solution. Any claims of damage must be accompanied by photos or return of the item to us.

ALSO, PLEASE NOTE: Canada Post shipping rates are typically cost more than those in many other countries. Once an item weighs over 1 kg the price of postage doubles, and so on - that means even if it's 10g over, which can sometimes happen when we package our items in efforts to keep them safe during shipping. If the postage rate somehow increases because of packaging we will contact you by Conversation to see if you are willing to pay additional postage or would prefer to cancel the sale.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
As mentioned above, we're reasonable people and want you to be happy with your purchase. If there are problems with the item you've purchased PLEASE CONTACT US BY MESSAGE as soon as possible so we can try to work it out. Please double-check your measurements before ordering, as it is a lot of hassle for everyone concerned to deal with returns because of fit! Items must be returned in the same condition they were sent. We do our best to note all the details of an item in our listings, including any significant flaws or imperfections, so if you feel an item has been grossly misrepresented please be in touch so we can sort it out.
As mentioned above, we're reasonable people and want you to be happy with your purchase. If there are problems with the item you've purchased PLEASE CONTACT US BY MESSAGE as soon as possible so we can try to work it out. Please double-check your measurements before ordering, as it is a lot of hassle for everyone concerned to deal with returns because of fit! Items must be returned in the same condition they were sent. We do our best to note all the details of an item in our listings, including any significant flaws or imperfections, so if you feel an item has been grossly misrepresented please be in touch so we can sort it out.
Payment
We accept payment through PayPal, Etsy gift cards and a variety of other methods. Don't have a credit card? You can use PayPal to pay securely with e-check through your bank.

It's best if you pay during the checkout process, but if for some reason you click out before completing the process, please pay within 24 hours. If you're having difficulties please send us a message so we know what's going on - we can hold the item for a few days for you. If we haven't heard from you or received payment we'll cancel the order and relist the item after 24 hours.
We accept payment through PayPal, Etsy gift cards and a variety of other methods. Don't have a credit card? You can use PayPal to pay securely with e-check through your bank.

It's best if you pay during the checkout process, but if for some reason you click out before completing the process, please pay within 24 hours. If you're having difficulties please send us a message so we know what's going on - we can hold the item for a few days for you. If we haven't heard from you or received payment we'll cancel the order and relist the item after 24 hours.
Shipping
Please check your messages - we often send a confirmation note, and sometimes we ask questions if we need to confirm some information. If we do not receive a reply that can cause small delays in shipping.

Items ship after payment is received, usually within a few days. We ship through Canada Post.

We will ship to the address on your Etsy account. If you want it to go elsewhere tell us in Notes to Seller during the checkout process.
Please check your messages - we often send a confirmation note, and sometimes we ask questions if we need to confirm some information. If we do not receive a reply that can cause small delays in shipping.

Items ship after payment is received, usually within a few days. We ship through Canada Post.

We will ship to the address on your Etsy account. If you want it to go elsewhere tell us in Notes to Seller during the checkout process.

Shipping costs include postage as well as packaging materials. We do offer reduced combined shipping on purchases of multiple items. However, please be aware that Canada Post assesses its rates by both weight and size, so while a bigger heavier package of multiple items might cost less than a couple of smaller packages, it might not be significantly lower.

Most items will go to the US as Small Package, which does not include a tracking number. If you'd like tracking on your package it will cost a few dollars extra - please contact us for details.

Most items to Canada will ship as Parcel, which does include a tracking number, though some may ship as Oversize Letter, which does not.

Please be aware we are not responsible for items lost by the postal service. If you would like to purchase insurance on your package please contact us. Again, please note: we are simply unable to insure glass or ceramic items. Buyer is responsible for any customs fees.

We can give you an estimate of how long shipping should take, but please allow time for your package to arrive. If you need the item in a rush let us know and we can look into costs of shipping upgrades.

We do ship internationally! Please note: the international shipping costs we have currently listed are generally maximum rates, so shipping costs may be lower to your location - if that is the case we will issue you a refund. If you would like an estimate before making your purchase please send us a message through Conversation.