HydraHeart

Handmade Vegan Shoes and Custom Bridal Flats

HydraHeart is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

HydraHeart is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 12, 2013
Hydra Heart believes in a world where humans and the natural world can live in harmony. All of our products are created with the intention of celebrating great design while protecting the environment. All cottons used are organic certified and %100 vegan friendly, no animal products are used in the materials or manufacturing . Each pair of shoes is individually hand-crafted lowers our carbon footprint.
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Facebook: http://www.facebook.com/HydraHeart
Twitter: http://twitter.com/HydraHeart

Accepted payment methods

Paypal
Returns and exchanges
In case of incorrect design or faulty material:

+ Returns will not be granted on Custom or Bridal Flat orders.
+All Refunds/Exchanges will have a 20% restocking fee.
+ Exchanges will only be accepted if the product is unused and in the original condition and shipped with the original packaging (i.e. no marking, wrinkling, deformations, ect.)
+ Please contact me within 7 days of receiving the item.
+ Return shipping cost is the responsibility of the customer.
+ Returns will not be granted due to fit, so be sure to check measurements carefully and use the website: http://shoes.about.com/od/fitcomfort/ss/measurefeet.htm
for a measuring tutorial.
.
Payment
Acceptable payment methods are pay pal, direct checkout( Credit Card), and Gift Cards/Gift Certificates. You can pay with your credit card through PayPal without a PayPal account. Payment must be received within 3 days if using pay pal, or within 7 days if mailing a money order. Once payment and measurements are received I will start to construct your shoes!
Shipping
Please refer to the shop announcements page to see current turn around time.

~DOMESTIC ORDERS: (within the US)

I ship USPS priority mail every Monday. If you would like me to send your item first class please message me before purchasing. Delivery time is approx. 2-3 days. If you would like your package insured please contact me before purchasing for an updated invoice.

If you need an item rush delivered to you please convo me and I'll be happy to work with you!

~INTERNATIONAL~

Packages are shipped First Class Mail and will take approx.4-6 weeks for delivery. Please send me a note before you purchase if you would like to upgrade to Priority Mail, insurance, or delivery confirmation.

Items will not be marked as “gift” as this is a federal offense. International buyers are responsible for knowing any restrictions on imported goods from the US as well as paying for any customs fees, taxes, or tariffs. Please be aware that packages can take several weeks to arrive at their destination. If a more timely option is necessary, please contact me for a USPS Priority International (6-10 days) shipping quote and updated invoice.

~CUSTOMS~

Customs fees are not included in the shipping price and are the responsibility of the customer. Please contact your local post office for information about import fees.

~INSURANCE~

To add shipping insurance please contact me prior to purchase and I will send you and updated invoice.
Additional policies and FAQs
+All styles can be worn inside or outside!
+ Please input your sizing information in the "Message to Seller" box a checkout.

--------------------SIZING INFORMATION--------------------------

To obtain correct measurements follow the tutorial at this link : http://shoes.about.com/od/fitcomfort/ss/measurefeet.htm

After obtaining your measurements find your correct shoes size below and leave me note in the ‘Message to Seller box’ with your correct size:

Size Chart:

U.S. Women Shoe size | Inches

5 | 8 11/16
5.5 | 8 13/16
6 | 9
6.5 | 9 3/16
7 | 9 5/16
7.5 | 9 1/2
8 | 9 11/16
8.5 | 9 13/16
9 | 10
9.5 | 10 3/16
10 | 10 5/16
10.5| 10 1/2
11 | 10 11/16
11.5| 10 13/16
12 | 11

+ If your size larger than 12, just send me your measurements and I’ll draft a custom pattern for you at no extra charge!
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+If you are interested in wholesale please contact me , I would love to talk with you :)



+I would love to do a custom order for you, please send me a message!


***Feedback: Positive feedback is very much appreciated and always reciprocated. I do wait to leave feedback for buyers until I know that they have received their package safely. If you have any concerns, please contact me rather than leaving negative or neutral feedback as I am always happy to help resolve any issues.

Thank you and Enjoy!

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All products, photos, and contents ©20012-2013 Hydra Heart

All Rights Reserved

Policies are subject to change at anytime.