hypsela's Shop Policies
Welcome to hypsela handmade!
I am based in the UK but ship worldwide, except for those items containing found material such as driftwood which may fall foul of customs regulations.
I like to create from those things which are just too good to throw away... mix in some lovely natural materials... and there you have the basis of my work.
The fabric I use to cover my books is generally recycled and hand-dyed by me, or left over from another project, sometimes both! Pressure of work permitting, I am happy to create custom books - you choose the number and type of pages, the size and the colour.
I accept payment through Paypal or by credit/debit card or Etsy gift card.
Please note, I ship from the UK.
Shipping within the UK is by Royal Mail First Class post.
International shipping is by standard airmail, which is not tracked. Obviously I cannot guarantee the timescales here but it should take 5-7 days within Europe and 10-14 days to the US.
► Buyers outside the UK are responsible for any import duties which may be incurred.
Very occasionally parcels do get lost. If your parcel has not arrived after 3 weeks (UK), 4 weeks (EU), or 5 weeks (elsewhere) I will replace the item or offer a full refund including shipping charges.
Refunds and Exchanges
When selecting your purchase, please be aware that colours can vary a lot on different monitors.
I am confident you will love your purchase, but if for any reason you are unhappy with it please contact me within 14 days of receipt. If we cannot resolve the issue I will ask you to return the item to me in its original condition and I will refund your original payment. If the item is faulty I will also refund your return shipping charges.
helen [!at] helen-smith.com
9 Gerard Road
Wirral CH48 4ES
Last Updated December 26, 2014