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ichbinseins

Kate and Oli

Redondo Beach, California
241 Sales

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Katie Hanson

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Katie Hanson

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Shop policies

Last updated on May 9, 2022

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Hello! Welcome and please take a look around!

I started making things because it made me happy and when people started asking to buy them, it was like icing on the cake.

I strive to make high-quality, attractive items that you'll be proud to give as gifts or use for yourself.

I value clear communication and honest, straightforward transactions.

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

I accept Pay Pal and personal checks (US only and 10 days to clear). I do not accept cashier's checks.

Please make your payment shortly after ordering. If no payment is received (and no contact is made to explain the delay) within 48 hours of placing an order, I will send you a convo to let you know that I will cancel the order if payment is not received within 24 hours.

You may cancel your non-custom order any time before I have shipped your package, however you must confirm with me whether the package has been shipped or not.

Shipping

I ship anywhere in the US and Canada. For orders from other countries, please convo me so I can give you a quote.

I generally ship USPS and will utilize recycled shipping materials if I have them available.

I ship within 2 days of your purchase (excluding Sundays). If I can't make this timeframe, I will convo you.

I will utilize USPS flat rate envelopes when cost-effective for you. The 12-1/2" x 9-1/2" envelopes are $4.95 and the 8-5/8" x 5-3/8" x 1-5/8" boxes are also $4.95.

I will send a convo confirming your shipment date and tracking number, if applicable, within 24 hours of shipment.

FOR YOUR PROTECTION, YOUR ETSY SHIPPING ADDRESS AND PAYPAL SHIPPING ADDRESSES MUST MATCH!

Additional policies and FAQs

My items are made in a smoke-free, kitty-friendly space. I try very hard to keep Oliver separate from the actual crafting (he's great at design ideas), but it's possible he may send along a hair or two to say thank you.

Kate & Oli donates 10% of its profits (hopefully rising to 25% soon) to the ASPCA. Oliver has become a part of my life due to their efforts and we'd like to help his brothers and sisters have the same opportunities.

I will definitely offer a discount in exchange for a feature on your blog! I am also open to you hosting a giveaway of my items.

Thanks!