ichigoblack

Returns on made-to-order items will not be accepted. Exchanges are allowed on a case by case basis, but will be subject to a 15% restocking fee.

We guarantee that the garments we make for you will fit the measurements with which we were provided, or we will alter or replace them free of charge. If, however, if alterations or replacements are necessary because we were given inaccurate measurements, there will be an additional charge for a replacement or alteration. Return shipping charges are non-refundable and are the full responsibility of the customer.

All prices are correct at the time of entering the relevant information. We reserve the right to change prices without prior notice, but this will not affect any confirmed orders.

We accept etsy direct checkout and Paypal (preferred)

Once you place an order and production has already started, you cannot cancel your order. Exchanges can be made, however.

We ship internationally. Flat-rate shipping applies to the US and Canada. Shipping cost is calculated based on the amount of items purchased.

All US orders come with tracking and delivery confirmation for complete proof of delivery. We are not responsible for the customs, duty or brokerage fees on international orders, please inquire at your local customs to familiarize yourself with the local laws.

PRODUCTION TIME
Please allow 4-8 weeks for production time. If you need your item sooner, please choose a rush production upgrade at checkout. Remember to leave the deadline in a note at checkout to ensure your package arrives in time.

Exchanges welcome. No refunds on made-to-order products.

Per Etsy's Terms of Use, customers are responsible for reading all Item Descriptions and Shop Policies prior to purchase
By purchasing from this shop, you acknowledge and agree to the Shop Policies and Terms of Use.

Your privacy is important to me. To better protect your privacy I provide this notice explaining my online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, I make it available on my shop's home page.

Information I Collect

To fulfil your order, you must provide certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, phone number, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (measurements for a custom order of clothing, for example), if you contact me directly. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information that may be collected are their name, email address, postal address, phone number, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, please send us a message through etsy or you may contact me at info [!at] ichigoblack.com.