WalkingWilder

CANCELLATIONS
If you wish to cancel an order, please contact us immediately through the Etsy convo system.
~ Be aware, that we do NOT accept cancellations after the item has shipped. Once we mark the item as shipped in the Etsy system, you can not longer cancel your order.
~ If you ask to have your order personalized in some way, and we agree to this, please be aware that we do NOT accept cancellations, refunds or returns on personalized items.

EXCHANGES
Sorry. We do not accept exchanges.

RETURNS & REFUNDS
Should your purchased item not live up to your expectations when it arrives, please notify Walking Wilder™ through the Etsy convo system within 14 days of receiving the item. When you have received confirmation from Walking Wilder™ please return the item in it's original condition and packaging. The item must be shipped back to us within 21 days from the day it was delivered to you. Please enclose a copy of your email invoice.

If you live within the EU you will be refunded the full amount including our shipping cost.
If you live outside the EU you will be refunded the full amount excluding our shipping cost.

In the very rare event that your item has been damaged during shipping please keep all original packing and contact Walking Wilder™ immediately via the etsy convo system: https://www.etsy.com/conversations?ref=si_con
We will need pictures of both the damaged box and item for insurance purpose.

Walking Wilder™ accepts payments by major credit cards, PayPal and Etsy Gift Cards.

Your item will ship once payment has been received in full.

PLEASE NOTE: buyers are responsible for any and all duties and customs charges that may be incurred. If in doubt, please check with your local authorities before purchasing.

SHIPPING & DELIVERY
We ship worldwide. Estimated shipping time is between one and four weeks for packages to the United States and most other overseas destinations – however it can occasionally take longer if the package gets held up in customs. We mark all orders as shipped in the Etsy system the same day they are shipped, and you will receive an email confirmation as well.

PLEASE NOTE: If you are an international buyer, you are responsible for any and all duties and customs charges that may be incurred by your local authorities. These charges are NOT included in your purchase and shipping price, as they have nothing to do with our business and are outside of Walking Wilder's control. Custom charges varies greatly from country to country, and if in doubt, please check with your local authorities before purchasing.

Packages which can not be delivered to the address provided when ordering will be returned to Walking Wilder™, so please make sure that your address information is correct. If you do not provide your current address, you will be responsible for shipping costs, if you wish to have the item resend to the correct address.

CUSTOM ORDERS AND SPECIAL REQUESTS: Unfortunately, we cannot accept any custom orders at this time.

PACKAGING: We use recycled packaging as much as possible to help protect our natural resources. However, if you prefer to have your item shipped in a new box simply state this in the "note to seller" box when purchasing and we will do our best to honor your request.

ETSY GIFT CARDS
Walking Wilder™ accepts the Etsy Gift Card. Simply use when checking out as you would in any other Etsy store.

DISCLAIMER: Our artist works with natural materials and even though she takes great care when cleaning the pieces of driftwood there might still be sand hidden in cracks in the wood. The sand might shake around and come to the surface of the wood during shipping so if there are bits of sand in the box when you open it, that is why. Some of the wire she uses are rusty which may also leave traces of rust in the box.

PLEASE BE AWARE: Not all computer monitors show colors accurately and due to this there might be slight color variations from what you see on screen to the actual colors of the items you receive.

FEEDBACK
Your feedback is valued and appreciated. Should you have any questions or concerns at any time during the transaction please do not hesitate to contact us and we will work with you to find a solution.

When your order is completed and you are happy with your purchase, you can also share your thoughts by leaving feedback on Etsy: www.etsy.com/feedback/awaiting

Thank you for supporting original art and design! ♥

PRESS
If you are interested in featuring the Walking Wilder™ on your blog, in an article or some other way you can contact us via the etsy convo system.

Thank you for your interest in Walking Wilder™ – it is much appreciated!

COPYRIGHTS
All Walking Wilder™'s art work along with images, texts and poetry are protected by copyright under Danish law and by international copyright treaties and conventions such as the Berne Convention for the Protection of Literary and Artistic Works. This copyright does NOT transfer when an item is sold. Walking Wilder™ maintain all rights and the item may not be reproduced in any way.

©2011-2020 Walking Wilder™ (previously idestudiet™) All Rights Reserved.

This Privacy Policy describes how and when Walking Wilder™ collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information Walking Wilder™ collects:

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.


Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including:

—as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
—when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
—if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
—as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with oury obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

— Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
— Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
—Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
—Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention:

We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.


Transfers of Personal Information Outside the EU:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

— Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
—Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
—Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
—Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact us:

For purposes of EU data protection law, Walking Wilder™ is the data controller of your personal information. If you have any questions or concerns, you may contact us through the etsy convo system.