ikeandstella

RETURNS/EXCHANGES accepted up to 30 days (60 days international) from the date your item ships for standard items ONLY. I only accept returns/exchanges on items that can be resold, which means the product must be a) not customized and b) in un-used condition - if your collar came unbuckled DO NOT BUCKLE THE COLLAR, this will render it used and not eligible for return.

IMPORTANT if you've purchased a FELT cat collar: on the one hand the collars are made from the highest quality felt available, so they should by no means just fall apart. On the other hand - the collars are made from felt, so they aren't going to survive if your cat scratches/chews at them repeatedly. If your kitty does either, I suggest purchasing a nylon or leather collar. If you have a new kitten and aren't sure, try getting them used to a cheap, nylon collar first so they can get used to wearing one. I cannot be held responsible/issue refunds for your cat destroying the collar. Having said that, I totally get that this is probably your cat's first felt collar, so I do offer a discount on a replacement collar - whether you want to try the felt again or one of my other styles, I will put the total price of the felt collar you purchased towards another collar, so you'll only have to pay the difference. Please message me for more info!

For ID TAGS - The text is copy and pasted directly from what you type in the notes section, so anything you put there will be copied onto the ID tag. PLEASE DOUBLE CHECK YOUR ID TAG INFORMATION!

If your item is lost in the mail and 12 business days (domestic) or 40 business days (international) have elapsed since the ship date - just get in touch and I will happily send a replacement.

Please double check the shipping address on your order - if your item is returned you will be responsible for the cost of re-shipping.

My current fulfillment time on all orders is 1-2 weeks. If you need to rush your order just get in touch!

For International orders - duty is the buyers responsibility! Please EXPECT TO PAY DUTY when the item arrives in your country, rates vary from country to country.

SIZING: To ensure you get the right size the first time - please measure the length AROUND your dog's neck. The length range given for the collars is the length when they are when put together, not the length of the entire collar.

AS A GENERAL RULE (please note there are exceptions) - the XSMALL 5/8" width is best for dogs under 20lbs - the SMALL and MEDIUM 3/4" width is best for dogs between 20-45lbs - the LARGE and XLARGE 1" width is best for dogs above 45lbs.

For wholesale inquires please message me!