iLE AiYE hats ponchos gloves shrugs cardigans
ileaiye's Shop Policies
Hi and Welcome, thanks for looking and maybe shopping with me at my iLE AiYE Store here on Etsy. I hope you'll like and be inspired by my work.
All the designs and skill involved in making my iLE AiYE collection is done entirely by me, I have taught myself to knit, and I make my own patterns. I totally love creating clothes using the knitting technique, and I'm on a buzz when I make or think of something new to create, if you put me in a yarn shop, I go dizzy with excitement. Enjoy your time browsing here,
I accept credit cards via Paypal, using the etsy check-out system.
♥ All international packages are shipped via Airmail,
the quickest a parcel has reached the US from the UK is 3 days, the longest was 4 weeks this is often due to custom checks or bad weather. So in all, the postal system is pretty quick.
If you would like your garment shipped via 'Express Signed For' then please convo me, as the shipping costs would be a little more than those shown. But this would mean you can track the parcel, it's insured, and in most cases the shipping is a little faster.
♥ All shipping within the UK is sent via recorded delivery. and usually arrives within 2 working days.
♥ All lost standard airmail packages,would be near impossible to track. if you haven't purchased 'International Express Signed For' (some of my listing already include this type of postal service). However, I am always more than willing to replace packages that haven't arrived within 4 weeks of the date shipped, or indeed refund your payment or offer a store credit, your choice.
♥Please remember, many of my garments are 'made to order' so an allowance of 3 - 14 days should be set prior to dispatch. Followed by 5 - 14 days on average for shipping.
Refunds and Exchanges
♥ I am happy to exchange or replace anything that is not 100%,
I create all the work myself, so this means I also quality control them, I hope everything that is bought and sent is just as described and shown in my listings. Please convo me if you feel unhappy with your purchase.
♥ Shipping fees are not refundable
♥ Returns are accepted within 7 days of delivered shipment. Please convo as soon as you receive the garment, and find you are unhappy
♥ Items must be returned /mailed back within 14 days of return request and must arrive in the same condition in which they were received or they will not be accepted. I will refund the cost of the item minus shipping charges .
♥ Return shipping is the responsibility of the customer. As are any charges incurred by Paypal when I issue the refund. If you are returning a garment, please mark the custom form, 'returned goods' and the Value 'NA' - not applicable.
♥ All customs fees are the responsibility of the buyer, this is also the case on returned goods, if you are sending a returned item, you should mark the custom form with 'RETURNED GOODS' under the column for 'value' you should state 'NA' - not applicable' if the return good has a value and customs charge me to collect the item, I will pass this fee onto the customer ie I will deduct from the final refund.
♥ it is the buyers responsibility to ensure the mailing address is written in full - correctly within the order form,
♥ I take pride in serving my customers with 100% capability, if you are unhappy about anything please convo me so we can work out a resolution.
For returns I issue a 90% refund (10% covers fees incurred by paypal.
Additional Policies and FAQs
I am happy to discuss custom orders, and reserving items. please just convo me we'll talk it over. I don't really offer wholesale, as my products are mostly Ltd Editions, and are priced very reasonably,
Have a lovely day, and remember to pop back regularly to check-out my new designs.
Last Updated June 14, 2014