I want you to truly love your item when you receive it. My pictures and descriptions are always as detailed as possible. Note that colors can vary between monitors and for this reason I include a full list of colors in each description. Please read the item descriptions carefully and contact me with any questions or to request additional photos. If you feel the item you have received is totally different from the listing or not what you wanted, I can offer you an exchange of anything of equal or less value from my shop or a store credit for the amount you purchased for. If for some reason your item broke, please let me know and I will send you a replacement free of charge or a refund if I am out of stock.

Please contact me PRIOR to leaving feedback to work it out:
http://www.etsy.com/convo_new.php?to_username=ilgattoselvatico

PayPal please. If you don't already have an account set up go to www.paypal.com, it's really easy to set up, I promise!

Payment is expected upon ordering, please note orders are not shipped until payment is complete. Unpaid orders will be canceled within 2 days if I don't receive an e-mail from you to discuss a possible problem (no hard feelings). That being said, problems do come up with payment once in awhile, so if you're experiencing some difficulty, please notify me and we will figure out a solution :)

All ready made items will be sent out within 2 business days of order. Made to order purchases will be sent as soon as they are completed which usually takes about 2-5 weeks for embroidered work and 1-5 days for jewelry.

I ship USPS First Class with delivery confirmation to keep shipping costs low but if you would like a different type of shipping and/or insurance let me know (prior to payment) and we can arrange it. The USA necklace is the only item that will be sent without delivery confirmation.

I ship to the address provided on ETSY. Please make sure this address is correct or contact me immediately if it is not. I will ship to other addresses besides your own and I will gift wrap your item for free. Just contact me.

I ship all jewelry in a jewelry box or muslin bag and in a bubbled mailer. I ship embroidery wrapped safely in a bubble mailer and marked as fragile. I offer free shipping for any additional items and I include them in the same mailer. If you need them to go to different places and thus in different envelopes let me know.

IL GATTO SELVATICO is not responsible for lost or damaged items. That said, if you have a problem of this kind let me know and I will see what I can do. I aim to please. >^.^<

IL GATTO SELVATICO FAQs:

Q: Do you make custom pieces?
A: Yes! Love to! I do custom orders of embroidered map jewelry and art all the time. I can make any country, state or city with or without a heart or star in a particular location and in multiple colors or in a monochromatic palette. I can make a necklace, a brooch, a patch or art. Send me a convo http://www.etsy.com/convo_new.php?to_username=ilgattoselvatico and include your email address and I will send you a custom made order form where you can check off all of your preferences. I also make personalized embroidered portraits. For that just email me photos ilgattoselvatico [!at] gmail.com.

Q: I can't afford this item yet, can you reserve it for me?
A: Yes, I will reserve any item for you for up to 1 week (7 days). If I do not receive a payment from you by the end of that time, I will take the reservation off and list the item as usual.

Q: Can you make this necklace/these earrings longer/shorter?
A: Yep! Either drop a note with the preferred length in the MESSAGE TO SELLER when you check out or send me a message via the link above this question.

Q: I love your _______ embroidery design, could you do it in another color/size/fabric/etc.?
A: Yes! I am totally open to custom requests on anything in my shop. If you want it personalized and you want to add a heart or names or a message to the front or back of the piece, or you want the colors tweaked a bit just contact me via convo or email (find the link above) or leave a MESSAGE TO SELLER at checkout.

Q: Would you like to sell in our boutique?
A: Yes, of course! Contact me here or my email ilgattoselvatico [!at] gmail.com with further details.

All through? Head back to my store for the fun stuff - shopping!
http://ilgattoselvatico.etsy.com