Ilianne

Every handmade or hand crafted item especially the ones that are made of clay are more likely to differ a little bit with the ones in pictures. (tiny adjustments or tiny color changes) I do my very best to describe and picture my work as accurately as possible, however buying on line always involves the risk of receiving an item slightly different than you have imagined.
n that case, if you wish to return it to me, I accept to refund you in full (except the shipping fees of course) as long as you return it in 5 working days from the day of receipt.
Please note that this does not apply for custom orders and sale items.
In these cases all sales are final.
In the rare occurrence that an incorrect item has been sent in error, I will accept the return and exchange it.

If you have any additional questions about my work, please feel free to contact me as many times as you like, l enjoy the process of getting to know you better, not to mention how much your questions help me improve my customer service and my shop in general!

All my creations go through quality control before they are carefully packaged and sent to you.If however you receive an item that appears to be fautly or damaged, please contact me immediately to arrange for an exchange, repair or refund.

I'd be happy to take care of repairs due to normal wear and tear free of charge as long you are willing to undertake the shiping costs to and from me.

All payments are securely, easily and safely processed via PayPal.
Please note,that you do not have to have a Paypal account to pay.You can follow the links to pay with your credit card without creating a Paypal account.
All payments must clear in full upon submitting your order, otherwise the order will be cancelled.
Not sure how payment works? Here's help: http://www.etsy.com/help/article/339

Aν κάνετε τις αγορές σας απο Ελλάδα, μπορείτε να πληρώσετε και με κατάθεση σε τραπεζικό λογαριασμό. Σε αυτή την περίπτωση, παρακαλώ επικοινωνήστε μαζί μου στο iliannantsk [!at] gmail.com ή στη σελίδα μου στο Facebook : http://www.facebook.com/iliannesjewelry

Για αγορές στην Ελλάδα, ΔΩΡΕΑΝ ΜΕΤΑΦΟΡΙΚΑ για αγορες ανω των 60 ευρώ!
Παράδοση σε 1-4 εργάσιμες συνήθως.

All Items are made to order.
Most jewelry will be ready to ship in 1-5 working days. Please allow up to 7 days for special, custom made orders.
All items are shipped in beautiful and romantic packaging. If an item is being shipped directly as a gift to a friend or loved one, please let me know! I am happy to include a gift note AND a special gift wrapping if you'd like, please just leave this info for me with your order at the notes to seller box.

Delivery in Greece may take up to 4 working days but normally it is faster.
Delivery within the EU (registered mail) may take up to 1 -1,5 weeks.
Shipping in the USA and everywhere else in the world is via REGISTERED MAIL** and delivery time is estimated to 1,5 -3 weeks. It can take less or more to arrive to you but I'm afraid I cannot accept responsibility for delays due to the postal service of your country!

**Registered Mail means the postman will come to your home to deliver directly to you. If you are not there, a note will be left for you to go and pick your item from your nearest post office. Registered mail comes with tracking number.

IMPORTANT: Delivery times are estimates, not guarantees. In the unlikely event of a delayed delivery your patience is greatly appreciated.If your order is intended for a special occasion or festive event, please order well in advance.

DELAYS:
If an item has been delayed in arrival, please let me know! No refunds or replacements will be made until six weeks of nondelivery from date of shipment has passed. This is because it can take up to six weeks for international orders to arrive at their destination due to customs. It might end up getting there safe and sound!


DAMAGED ITEMS:
Should an item, either domestic or international, arrive damaged, please contact me! I might ask you to send a photo and describe the condition of the item and I'll be happy to re-send you the SAME item with free shipping this time.

Please be informed that you are responsible for all taxes and customs in your country.

Also, in the unlikely event I have made a mistake with your order, I accept to resend it of course but if the mistake is on your part (wrong address for example) then we'll have to wait for the item to be returned to me before I can ship it again (and I'm afraid you will have to cover the shipping cost!) :( SO BE CAREFUL!! <3

Here are some tips to keep your handmade treasures in good condition for longer:
Avoid contact with perfumes, oils, creams etc. and make sure you keep them out of the sea or the shower.

Feedback:
I really enjoy and appreciate(positive) feedback! So if you are happy with your order please don't forget to leave feedback!
If you had any problems please contact me before leaving neutral or negative feedback. I promise to do my best to fix the problem!