illuminera's Shop Policies
Welcome to illuminera! This is a world of mystery, intrigue, and magic.
My name is Irina. My hands never stop creating and my mind never stops imagining.
I believe the world is full of beautiful and special things that we forget to cherish and appreciate at times. I fully support and create natural and organic products that are cruelty-free, fair-trade, biodegradable, and minimally packaged.
Luminaries are perfect for a night in, curled up with a good book, and a cup of hot tea. They set the mood for when you're feeling naughty and frisky! They make perfect gifts and give your home a warm, sexy, and cozy atmosphere.
All accessories are handmade, by me. They are all one-of-a-kind.
You'll fall in love with illuminera!
I accept paypal as the payment method. I will allow 48 hours for the payment to go through and will send a friendly reminder to you via email and by Etsy convo. Without a reply, I will cancel the sale and relist the item.
You don't have to have a paypal account to buy on Etsy. Here's how:
After the item is added to the cart and you proceed to check out, select "PAYPAL" as your method of payment. Submit the order. On the next page, you will need to click "PAY WITH PAYPAL" to confirm (don't worry, you're still alright). You will be re-routed to the paypal pay screen and on the lefthand side, there is a link that states "CONTINUE" to pay with a credit card. Click this link to pay without a paypal account. You will finally be taken to a screen where you enter your credit card information (safe, easy, and secure). Done!
I ship all items through the United States Postal Service. The shipping fee is listed with each item. The shipping fee reflects the cost for sending the package, the cost of the actual package materials, and delivery confirmation.
Your items are packaged securely, so they will arrive quickly, and beautifully, just as you hoped. Each package contains a handmade business/gift tag for a personalized touch. Each luminary comes with its own tea light, so you can illuminate your home right away!
Please let me know if you want any extras (insurance, special handling, upgrades, etc.) added onto the cost.
Please allow us to prepare your item and ship it 3-4 days after purchase. If you need the confirmation number for your order, I will happily provide you with it; just let me know.
All items are shipped to the address provided on paypal as this is the address that will be linked to the tracking number.
Refunds and Exchanges
The items are photographed beautifully and the descriptions are detailed, so I cannot issue refunds after the items have been shipped. I will, however, refund/exchange a purchased item BEFORE it is shipped out.
Once we ship items, we will contact you (here on Etsy) and let you know that this has been done. Please understand that if an item is lost or damaged, we cannot be liable for it. illuminera items are shipped in perfect condition and we cannot control the handling or the safety of your items once they have gone out. With that said, please contact us directly if an item has not reached you or arrived damaged and we will work together to make sure you are happy and 100% satisfied with your illuminera purchase.
Additional Policies and FAQs
If you are interested in a custom order, convo me and I will create the item(s) you desire. I will create a custom listing with the item's price and this must be purchased before the item is created. ALL custom orders must be purchased before they are created and sent. I will convo you images/photographs of the item(s) once they are done, so you can proof the final result.
Custom orders cost extra, depending on the time and effort that goes into each item. The price will be adjusted on a case-by-case basis.
Items are priced according to the time, effort, and supplies that go into them. I try my hardest to bring you natural beauty for the least price possible.
Any questions or concerns, please let me know. Thank you for stopping by the world of illuminera!
All contributed content © illuminera
Last Updated February 22, 2013