ilora
Glendale, California
Shop policies
Last updated on
October 3, 2020
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Here you will find familiar styles and unique custom designs. Glass, gemstone and wood beads, feathers, cotton and silk thread, handmade paper and more. Some of our best items were invented by our clients. If you don't see a design you have in mind, or want something in a different color or size, just let us know! We are smoke-free but cat-friendly. On request, we'll clean items with a natural cleaner before sending them out.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 21 days of delivery
Ship items back within: 45 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We accept returns and exchanges on all items. Let us know the problem as exactly as possible. If an item you buy from us ever breaks, we will repair or replace it. We want your experience with us to be pleasant and relaxing. You can always talk to us through email, or via Etsy conversations.
Payment
We accept credit and debit cards, and Etsy gift cards.
Shipping
We ship everything by USPS First Class unless customers ask for Priority or Express. And we put delivery confirmation on all packages.
Additional policies and FAQs
NOTE: Living situation is better, THANK YOU for your patience. The shop is definitely OPEN, but orders may still be delayed. Please allow 2-3 weeks -- BUT! Please tell us if you need an item before a certain date, we'll prioritize it.
If you don't see an item, color or size you want, please contact us! We can make just about anything to your specifications.
I can get lots of different kinds of beads and charms -- if what you want is not in stock, I will find them at the lowest possible price and give you a price quote. NOTE, this kind of custom work may take longer especially with the virus and everything, and my local bead shop is still closed. I will communicate with you about progress.
*~BULK ORDERS ACCEPTED!~* -- Please open a Conversation, tell me how many necklaces you want, colors, date you want them and custom ideas for your specially made necklaces.
RUSH JOBS ON BULK ORDERS ~ (1 week or less) please add 15% plus priority or express mail shipping.
Be sure to specify wrist/ankle measurement or necklace length when ordering. If you need to change that after placing your order, send a message and we'll make a note.
If you order something made with embroidery thread, you can use this color chart to tell us exactly what colors you prefer:
http://www.yarntree.com/075dmcolors.jpg
Necklace Lengths
Any necklace 24" or shorter will have a clasp. (Sometimes I put them on longer ones too.) You will not have to fit it over your head. Specify your lengths when ordering. (Again, you can change it - send a message or email.)
Thank you for taking a few minutes to look at our wares. We will have much more in the coming months, so keep checking back.
If you don't see an item, color or size you want, please contact us! We can make just about anything to your specifications.
I can get lots of different kinds of beads and charms -- if what you want is not in stock, I will find them at the lowest possible price and give you a price quote. NOTE, this kind of custom work may take longer especially with the virus and everything, and my local bead shop is still closed. I will communicate with you about progress.
*~BULK ORDERS ACCEPTED!~* -- Please open a Conversation, tell me how many necklaces you want, colors, date you want them and custom ideas for your specially made necklaces.
RUSH JOBS ON BULK ORDERS ~ (1 week or less) please add 15% plus priority or express mail shipping.
Be sure to specify wrist/ankle measurement or necklace length when ordering. If you need to change that after placing your order, send a message and we'll make a note.
If you order something made with embroidery thread, you can use this color chart to tell us exactly what colors you prefer:
http://www.yarntree.com/075dmcolors.jpg
Necklace Lengths
Any necklace 24" or shorter will have a clasp. (Sometimes I put them on longer ones too.) You will not have to fit it over your head. Specify your lengths when ordering. (Again, you can change it - send a message or email.)
Thank you for taking a few minutes to look at our wares. We will have much more in the coming months, so keep checking back.