ilovegem's Shop Announcement

::::: Holiday Notification in December :::::
- Holiday : Dec.15th (THU) ~ Dec.20 (SUN)
- Orders that have been placed before Dec.14th(MON) will be dispatched before holidays.
- The shop will remain open during holidays. But wre are unable to do our etsy jop(delivery and reply convo) during this period.
- All orders received during this period will ship after Dec.21th(MON)

:::: Use the COUPON CODE at check out / Can not be used two coupon codes for one order ::::
1) FREEFEDEX200 : Free FedEX(Priority) shipping over $200.
2) ILO2015 : 5% off any order.

- The discount is only applied to the item price, not shipping cost.
- Please apply the coupon code at check.
- For FedEX shipping, your phone number is required. Please note it down at check out.
- Buyers are reponsible for any Customs fees or taxes imposed by Customs.


Please note all orders will be shipped out by International Air Mail with a tracking number (K-packet, defualt shipping) from Oct/05/2015. So the shipping cost will be changed as below from Oct/09/2015
- For the first time is $4,
- And each additonal single item $0.25 and bulk item $1

* Processing time : Orders will be send out in 3-5 business days after your payment.
(FedEX and EMS is usually send out in 3 business days)

* Business Hours : Monday ~ Friday / 10 AM ~ 6 PM (Time in Korea)
* We don't work(shipping and reply on convo) on weekend and national holiday.


·:*¨¨*:·OUR DISCOUNT POLICY·:*¨¨*:· (Excluding Shipping fee)
You can get both discount at ths same time.

1. Single purchase Discount :
excluding Clearance sale, Wholesale bulk or Special sale listing
- over $100 : 3% discount
- over $200 : 5% discount
- over $300 : 7% discount
- over $400 : 10% discount
- over $1000 : 15% discount

2. Quantity Discount per single item :
excluding Clearance sale, Wholesale bulk or Sale bulk listing
- over 5 pkg of same listing - 5%
- over 10 pkg of same listing - 10%
- over 15 pkg of same listing - 15%

:: IMPORTANT : If you are looking for findings that will not tarnish for a long time, these are not going to work for you. Our findings are just "PLATED SUPPLIES" (very thin layer of gold or rhodium on metal). Therefore, it will tarnish over time and in particular, it could be fade away in a few days with use. We do not guarantee you the discolortion(tarnish) of findings.

:: Please keep in mind that when a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
These any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of I Love Gem. Buyers pay the additional costs such as duties, taxes, and customs clearance fees.
Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. And customs fee is totally nothing to do with SHIPPING COMPANY.

All packages shipped from ILOVEGEM will include a declaration indicating the contents as 'Craft Supplies', with full value for the order listed. A package returned to us due to refusal of these charges will result in ILOVEGEM being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed. We are unable to alter our declaration. We apologize for any inconvenience

:: If you need more quntity, please let us know the product name and the quantity you required. We will be happy to create you a reserved listing.

:: All orders will be shipped by International Air Mail from S.Korea, and it usually takes about 7-20 business days after shipment or longer to arrive. (Recently, delivery to Russia, it usually takes over 60 business days after shipment.) So we don't offer TRACKING NUMBER and don't guarantee the delivery time.

:: We send out your package to the address that listed on your ETSY. PLEASE fill out correctly

:: Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

We hope you're delighted with your order. But if you found defective items, you may return items within 30 days. Please note, you have to let us know first about defective items within 14 days of receiving your order. And then you have to dispatch your return within 7 days.

Please note that all returns should be sent back in the original condition.
All successfully returned items will be issue a refund through paypal.
The original shipping charges/duty and any tax will not be refunded.