ILoveHoneyWillow

Handmade jewellery, personalised for gifts.

Bath, United Kingdom · 11792 Sales

ILoveHoneyWillow

Handmade jewellery, personalised for gifts.

Bath, United Kingdom 11792 Sales On Etsy since 2010

5 out of 5 stars
(1448)

Shop owner

Rhiannon

Contact

Announcement   Welcome to Honey Willow! Our star product this week, with 15% off, is a sterling silver 90th birthday necklace, with a pearl symbolising wisdom and serenity.

https://www.etsy.com/uk/listing/509490674/15-off-pearl-bridal-bracelet-swarovski?ref=shop_home_feat_3

***
FACEBOOK: facebook.com/HoneyWillowBath
INSTAGRAM: instagram.com/honeywillowjewellery
PINTEREST: pinterest.com/honeywillow

For wedding jewellery, please see our wedding shop:
https://www.etsy.com/shop/HoneyWillowWedding

Announcement

Last updated on Jul 23, 2017

Welcome to Honey Willow! Our star product this week, with 15% off, is a sterling silver 90th birthday necklace, with a pearl symbolising wisdom and serenity.

https://www.etsy.com/uk/listing/509490674/15-off-pearl-bridal-bracelet-swarovski?ref=shop_home_feat_3

***
FACEBOOK: facebook.com/HoneyWillowBath
INSTAGRAM: instagram.com/honeywillowjewellery
PINTEREST: pinterest.com/honeywillow

For wedding jewellery, please see our wedding shop:
https://www.etsy.com/shop/HoneyWillowWedding

Rhiannon

Contact shop owner

Rhiannon

UPS charges- Eric
UPS charges- Eric
$0.40
CUSTOM LISTING: Sharon
CUSTOM LISTING: Sharon
$115.34
Additional birthstone
Additional birthstone
$8.09
Personalised note inside the gift box
Personalised note inside the gift box
$3.37
CUSTOM LISTING: Carrie
CUSTOM LISTING: Carrie
$24.28
View all 547 items

Reviews

Average item review
5 out of 5 stars
(1448)
Claudio Rognoni

Claudio Rognoni on Jul 21, 2017

5 out of 5 stars

Gioiello molto carino e soprattutto significativo. Sarà senz'altro un regalo gradito. Simpatica anche la confezione regalo.

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View all 1448 reviews

Updates

A big celebration needs a thoughtful gift. Our star product this week, with 15% off, is this 90th birthday necklace. Each of the 9 interlocking rings has a different finish, to represent each decade of her life. The pearl symbolises wisdom.
August birthdays are fast approaching! This necklace is made with a peridot for August, encircled by two 14k gold-fill rings. It's a symbolic gift for a daughter.
July is independent retailer month. Please support independent makers and sellers. Independents bring character, commitment, diversity and quality to your retail world. Independents need your support to thrive.
View all 118 updates

About

Jewellery that tells a story.

I've always loved making things: cakes, patchwork cushions, knitted cats, decoupaged furniture. I started to make jewellery for myself and others as a teenager. Nine years ago, I moved with my young family to Bath, a beautiful small city in the West of England. Famed for its elegant Georgian architecture, Bath also has a vibrant creative community - and I was inspired to take up jewellery-making again.

Etsy has enabled me to connect with customers all over the world, whilst being at home for my children; growing my business alongside my family.

At the heart of Honey Willow is personalisation: quality jewellery handmade for each individual customer. We love creating jewellery with meaning, reminding the wearer of her loved ones, or significant events such as a birthday, an anniversary or wedding.

It's a privilege to make jewellery that helps to tell the story of our customers' lives. Your stories are part of our shop story. Thank you for inspiring us!

Shop members

  • Rhiannon

    Owner, Designer, Jewellery Maker

    I live with my husband Nige and three children: Hugo, Honey and Willow. In our home, someone is always making something: jewellery, music, a cake, a Barbie dress, or a mess! When it's quiet, I love to read, dream and make plans.

  • Beth

    Jewellery Maker, Customer Service

    I have a Masters degree in Creative Writing and I have been making jewellery professionally for 12 years. I'm also interested in interior design and photography and I am more than a little obsessed with my allotment.

  • Jeanne

    Jewellery Maker

    I'm a transplanted New Yorker raising two little Englishmen. I worked as an illustrator for years and these days I enjoy jewellery-making and paper-craft.

  • Hannah

    Customer Service + Jewellery Maker

    I recently graduated in Drawing and Applied Arts. I'm an arts and crafts lover and enjoy watching spoken word poetry.

  • Xana

    Jewellery Maker

  • Helen

    Jewellery Maker

    After completing various courses in silversmithing, I fell in love with the craft and have continued to develop my skills ever since. I love handmade jewellery and have also been known to crochet a blanket or two.

  • Sophie

    Jewellery Maker

  • Fatima

    Jewellery Maker

  • Hopsy

    House-rabbit

    I hang out in the Honey Willow office, where I can keep an eye on everyone. My favourite foods are parsley, potato crisps and laptop cables.

  • Becky

    Jewellery Maker And Customer Service

Shop policies

Last updated on July 2, 2017
Welcome to Honey Willow: personalised jewellery made by hand, with love and care, in Bath, England.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
Honey Willow Ltd is a VAT registered company. VAT is included in our item prices.

The customer is responsible for any customs charges upon receipt of the order, thank you.
Shipping
MAKING & DISPATCH TIME:
STANDARD orders are dispatched within 1 week.
PRIORITY MAKING orders are dispatched with 3 working days.

UK DELIVERY:
Making time + Signed for delivery

INTERNATIONAL DELIVERY:
Making time + International Tracked delivery (approximately 5-10 days, occasionally longer).

UPS DELIVERY:
USA + Canada ONLY
3 working days making time + 2-4 days delivery
*Occasionally there can be a surcharge on this service, as UPS charge more to deliver to certain areas.

Please note:
+ These shipping times are estimates, based on information from the postal services.
+ Once we dispatch your item, we have no influence over shipping times. From this point, it is the responsibility of the postal services to deliver your package.
+ If your package has been delayed, please contact the postal service directly with your tracking number.

Lost packages:
If your package is not delivered within 25 days from dispatch, then it is considered lost - and in this case we will refund or replace your item.
Refunds and Exchanges
If you change your mind, please request your order cancellation within 24 hours, otherwise we will not be able to offer you a full refund.

We make jewellery to order and as a team, we put a lot of time into every single order. Therefore, we can only offer refunds and exchanges if we have made a mistake on your order.

If there is a problem with your item, please contact us with a photograph upon receipt of the item.

No returns will be accepted unless you have contacted us first to discuss.

In the rare event of a broken chain, we will offer a replacement up to three months from the date of purchase. Again, please email with a photograph.

It is the responsibility of the buyer to:
+ select the correct length for bracelets and necklaces
+ to leave us the correct spelling for name necklaces
+ to put the correct address on your order.
Additional policies and FAQs
Chain and semi-precious gemstones:
We use natural stones, which may include tiny marks and freckles - part of their natural charm and character.
We constantly strive to use the best quality components and occasionally, our stock changes. Chain and semi-precious gemstones may not always be of the exact type used in the pictures.

For multiple birthstone necklaces, we will choose stones that complement each other, but they may not all be exactly the same size and shape as each other.

Goodwill:
We love what we do and we treat our customers with courtesy and care. If we feel that this is not being reciprocated, then we reserve the right to decline a sale.

More information

Last updated on Jun 25, 2017
Frequently asked questions

Can you gift-wrap my jewellery?

We present Honey Willow jewellery in kraft boxes, tied with ribbon, ready for giving.

How do I care for my jewellery?

All metals, including precious metals, can tarnish and oxidise over time. Metals can be dulled or darkened by some perfumes, skin lotions and by the oils in skin.

Try to remove your jewellery before swimming and bathing, avoid chlorine and harsh chemicals and clean it from time to time with a soft polishing cloth, or warm soapy water. When not being worn, it's best stored in an airtight bag, or wrapped in a soft cloth.

If you are ordering your jewellery well in advance of giving, please remove it from the gift box and store it in an airtight bag, to keep it looking its best for presenting.

Is this necklace available with a different birthstone?

Yes! Please leave us a message in the 'note to seller' at the checkout, with the birthstone or birth-month you require.

Where do I leave the names I would like stamped on the necklace?

Please let us know the names/words/dates you would like us to stamp on the necklace, in the 'note to seller' at the checkout.

Please note that we are not able to stamp names on all our ring necklaces, only the name necklaces with thicker rings.

Can you guarantee an arrival date for my jewellery?

If you're in the UK, then yes. However international shipping times can vary, so we cannot guarantee an arrival date. We will always let you know if we don't think your jewellery will arrive by the date you need it for.

Where is my package?

We send all jewellery with tracking. We send you your tracking number in your dispatch confirmation email.

You can also access your tracking number on your order, in the 'purchases' section of your Etsy account.

You can use this tracking number on the website for the mail service in your home country (i.e. USPS in United States).

If your package hasn't moved for a few days and you would like more information, please contact the mail service of your home country.

Getting in touch with us

Please contact us via the Etsy conversation system.

Emails to Rhiannon's personal account can end up in spam, so please only contact us through Etsy.

Our office hours are 9-5 GMT. We will respond to your message as soon as we can.

I need my order urgently

It takes us up to a week to make orders.

If you need your order urgently, please select 'priority making', so that your order goes into our priority queue. We do our best to dispatch orders from our priority queue in 3 working days.

If you do not select 'priority making', please do not expect your order to be made and dispatched at short notice - thank you.