iluvmonograms2
Spartanburg, South Carolina
Shop policies
Last updated on
March 20, 2018
We live in a world where customer services seems to have fallen wayside. Fortunately for you, customer service is our number one priority. We put you first and your satisfaction is our ultimate goal. We also offer super fast turn-around time because if you're like me, Amazon Prime has you spoiled. Please be sure to message me if you have any questions or concerns - I'll be sure to get back to you ASAP!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Our goal is to ensure 100% satisfaction. However, due to the personalized nature of our products, we will NOT refund. If there is an error on our end, we will be happy to correct it & send you a replacement, please let us know as soon as possible.
Payment
You may cancel your order within 24 hours for a full refund. After that time, your unique item will be created and full refunds will not be available.
Shipping
All in stock items will ship 3-5 business days & likely sooner. Items ship via USPS & typically come with tracking information. If you need a rush or overnight item, message us & we will make a custom listing for you!
If you are ordering in large quantity, the processing may take a little longer 3-5 business days.
Purchases of the fragile nature will be wrapped in bubble wrap to keep them very secure. Unfortunately we can not control what happen in transit. If you package arrivals broken or damaged, please let us know asap. We will replace free of charge.
If you are ordering in large quantity, the processing may take a little longer 3-5 business days.
Purchases of the fragile nature will be wrapped in bubble wrap to keep them very secure. Unfortunately we can not control what happen in transit. If you package arrivals broken or damaged, please let us know asap. We will replace free of charge.
Additional policies and FAQs
We specialize in custom group orders for teams, families, bridal parties, sororities, and church groups. We will work with you through the process and large orders may qualify for available discounts too.