ImagizeYourWorld

>>> CUSTOM items -- including Personalized, Made-to-Order, Printed/Embellished-to-Order, Altered-to-Order or Cut-to-Order items -- are not eligible for changes, cancellations, exchanges*, returns or refunds. (*Exchanges are available in the case of seller error or item defect/damage. See below for more details.)

* If you receive a damaged, defective or incorrect item, please contact me within 3 days of your order being delivered, so the error/problem can be corrected. (Please save the shipping box and all packing materials.)

* If you received the correct item, but need an adjustment or alteration to improve your experience (such as needing the length of a velvet choker to be shortened for a better fit), please contact me with the details so I can assist you if it's possible. (Please save the shipping box and all packing materials to ensure you're able to safely mail the item back to me.) All shipping and additional component costs will be the responsibility of the buyer when no seller error has occurred.

* Exceptions: On occasion, there may be select items/variations/specifications that fit the "Custom" category but include a note in the description stating that they ARE eligible for exchange. If/when this note appears, the described item/variation/specification will be eligible for exchange (only), with all other terms/policies/procedures noted under the "For items that ARE eligible for general returns/exchanges…" heading below applying.


>>> CLEARANCE and discounted items are not eligible for changes, cancellations, exchanges*, returns or refunds. (*Exchanges are available in the case of seller error. See below for more details.)

* If you receive an incorrect item, please contact me within 3 days of your order being delivered, so the error/problem can be corrected. (Please save the shipping box and all packing materials.)

* Clearance/discounted items with disclosed damage/defects are "as is" and cannot be returned/exchanged on the basis of damage/defects that were appropriately noted prior to purchase.


>>> For items that ARE eligible for general returns/exchanges…

* The item must be returned in the same condition in which it was received. This includes, but is not limited to the following:
- Still new/unused
- Still sealed in the original clear plastic packaging (if applicable)
- Free from alteration
- Free from dirt, stains, marks, odors, scratches, creases, cuts, cracks or any other damage or marring
- Free from pet dander, smoke, perfume or any other allergens
- Includes all original parts, pieces, etc.

* All shipping costs (original and return/exchange) are the responsibility of the buyer

* If the original order received a discount and/or freebie (including, but not limited to: a percentage off the purchase price, free shipping, free product or free upgrade), due to the total dollar value or item quantity of the purchase, AND that order would not have qualified for the discount/freebie without the inclusion of the returned item(s), the value of that discount/freebie will be deducted from the refund or credit. [Note: Items being exchanged for something of equal (or greater) value and quantity (rather than being returned for refund or credit) will not be affected by this.]

>>> Additional Notes…

* Seller retains the right and sole discretion to make exceptions -- that are less strict than the posted terms -- on a case-by-case basis. Making such an exception, even if done so on a regular basis, does not obligate Seller to make the exception in the future, or in any specific case.

* If you have any questions, please contact me for assistance. Thank you! :)

Credit/Debit Cards, PayPal, Etsy Gift Cards

8% SALES TAX will be applied to orders shipping to Illinois

~ Orders shipping within in the U.S. (and its territories) ~

Buyer may choose from USPS First Class Package, Priority or Priority Express** during checkout.
* Orders that specify First Class Package but are too large/heavy to qualify will ship via USPS Priority.
* Due to the nature of custom and made-to-order items, selecting a faster transit time does not guarantee a faster handling time.
** If you would like Priority Express, but it is not available as a choice for your item(s), please request a custom listing for your order (include the specific details, such as colors, sizes, etc., and if you have a specific deadline).

For gifts being shipped directly to the intended recipient, I can remove the pricing information and/or add a gift message, by request (include a note during checkout).


~ All Orders (U.S. and international) ~

Completion/ship-by estimates are provided for each item (most are Custom-Made-to-Order)
* Multiple-item orders and orders placed during peak times may, in rare cases, take a little longer.

Combined Shipping Discounts will be automatically applied by the system during checkout.

Buyer is responsible for providing a complete and accurate shipping address.
* Buyer will be required to pay for reshipment of packages returned by the USPS (unless the cause was seller error).

Buyer agrees to cooperate fully with any insurance claim procedure, in the event an insured package suffers loss or damage in transit.
* If the seller's claim is denied on the basis of the buyer failing to fulfill this obligation, any refund or replacement will be forfeit.


~ Orders shipping outside the U.S. ~

Standard International Shipping is USPS First Class International (or equivalent)
* International Priority is available for an additional charge

If you would like your phone number included on the shipping label/customs form, please include it in a note during checkout. (Or send me a separate message after completing the checkout process.)

You agree to all of the following:
(1) Customs/import duties, VAT and/or other fees incurred upon importation/delivery are the sole responsibility of the Buyer.
(2) Tracking may not exist outside the U.S., and when it does it may be very limited. It is normal for a First Class Package (or equivalent) to never be scanned "delivered"; the lack of a "delivered" scan does NOT indicate that the package was not delivered, and will not make the order eligible for refund/replacement.
(3) The item value will be accurately displayed on the Customs Form and Packing Slip.
(4) The item will be accurately described as "merchandise" on the Customs Form

Due to the nature of Custom and Made-to-Order items, more Communication may be necessary than for “off the shelf” purchases. Please check your messages regularly and respond promptly when necessary. (If you are submitting a picture/design for a custom-printed item, please remember that you will need to approve a “proof” (mock-up) before production can begin.

Due to the nature of HANDMADE, CUSTOM and MADE-TO-ORDER items (and some natural components), minor imperfections and slight variances are to be expected and accepted as part of the charm.

The “Fine Print” for custom printed items:
By submitting a photo, graphic, design, concept, etc. for use with my Custom Printed items, you agree (1) that you grant unlimited and free use of the image and/or concept to the Seller (please note that photos of your friends and family will NOT be sold to other Buyers without your express permission, BUT photos of the final product(s) may be used for advertising/sample purposes, and additional items not ordered by you may be created for use as samples and in advertising), (2) that any image you have provided is either personal in nature OR would be considered fair use/public domain, OR is copyrighted by you (and you will notify Seller of such copyright no later than payment).


****************************************************


STILL HAVE QUESTIONS?

Please contact me!