improbablecog

Improbablecog - Unique Jewelry and Design

improbablecog is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

improbablecog is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 3, 2011
Welcome to improbablecog!

The jewelry and items sold here are created using 3D modeling software and printed in solid stainless steel. This process allows for the creation of items that simply could not be produced in any other way, and since it is built on demand, items can be resized, customized, and modified on a item by item basis.

We are currently in the beta phase of deployment so some items may only be represented by a computer rendering. Photos of physical pieces will be forthcoming as they are created. This allows for early ordering of items that have not yet been physically produced. Please feel secure in ordering these beta items, as I guarantee them against design defects per the beta policy below.

Accepted payment methods

Paypal
Returns and exchanges
Exchange Policy:
At the moment I'm usually unable to offer refunds. However, if you experience ANY fit or design issues with my products, please let me know! I will redesign it to your required specifications and send the new version to you for an exchange.

Breakage or Loss:
All of my paired jewelry can be easily built one at a time, so if you lose an earring or cufflink I can sell you a single to replace it at half the cost of a pair.
In addition, if your jewelry becomes damaged due to accident or long term wear, I will replace it at a discounted price if you send back the damaged item.
Payment
I generally prefer credit, debit, and Paypal, but if other payment methods are acceptable upon request. For items in stock, I ship as soon as payment clears.
Shipping
Please allow 6-8 weeks for delivery, as most items take some time to be built. However, some items are available for immediate shipping, check the individual listing for details!

Standard shipping is via USPS First Class mail, but if you would prefer a different shipping method, please just ask and I will do my best to accommodate your request.
I use delivery confirmation through Paypal, so when your item ships expect an email with USPS tracking code.
Additional policies and FAQs
Fit:
Please don't try to bend your improbablecog products to reshape them, as they are very strong and ridged, and don't like that :) If they need to be reshaped to fit properly, I will modify the model for you and get you a replacement instead.

Care:
Stainless steel is oxidation resistant, but is affected by acids. You can get it wet without issue, but for maximum life avoid washing dishes or working with chemicals while wearing.

Beta Policy:
Rapid manufacturing allows for an extremely short design to production cycle, therefore it resembles software products in some ways. If you order a beta product, I guarantee it against design defects ("bugs"), and will work with you to get any issues fixed and the item replaced.