independent5050's Shop Policies
Ten years ago, we decided to change our lives.
We left South Africa, my home, and moved to Portugal, my husband´s home.
Even though we had a successful, growing business supplying shops with our clothing, we felt there was something missing in our lives.
So we took the plunge and with a blind leap of faith, moved to live in a new culture.
We renovated our country barn and created an amazing studio and home with our own hands.
It has been an enourmous change and besides learning a new language, we had to learn a new way of life. These have probably been the most creative years of our lives and we have had many challenges along the way.
We celebrate the individual in each one of us and this draws strong minded, expressive people to our work.
We brought all our industrial sewing machines with us, the only difference is that instead of having ladies sewing for us, we now make every single item ourselves.
Being able to create helps keep us sane and drives us nuts at times.
We have moved towards making special, unique and handpainted pieces with soul.
Having studied fashion design, I really appreciate beautiful clothes, but do not believe in trends. Something truly beautiful, with a good cut and quality fabric will always look good.
Our fabrics are made in Italy and Portugal, two countries renown for quality cloth.
Our textile paints are made in Germany and our quality control is impeccable.
When things really click, it feels like divine inspiration and mix that with a whole lot of love and passion and that´s what you get when you buy from us.
When we are not working in the studio, I love to cook, bake with our chicken´s eggs and make jams, while my husband works on our land.
Our son loves doing graffiti all over our walls. I think he has inherited the creative bug from us. On weekends, we sell at craft fairs in Lisbon and we all love taking photographs and making films whenever we can.
This is our wonderful creative life.
We kindly request that you make your payment within 24 hours of purchase.
If we do not receive payment or communication from you, your order will be cancelled.
At the moment, Paypal is the only accepted form of payment.
It is free to register and easy to make secure payments online.
You can use any major credit or debit card safely as the merchant never sees your financial information when you use Paypal.
We will ship your goods within 48 hours of receiving payment.
If you live in Portugal and wish to make a purchase, please email us first.
You are welcome to email us in Portuguese.
We ship all our goods by registered mail with CTT Portuguese Mail.
They have proved to be very efficient and reliable.
We cannot however be held responsible if a parcel should go missing.
All parcels have a tracking number which we email to you after despatch.
Delivery to your door is within 5 to 10 working days.
If you are not at home to receive and sign for the package, a slip will be left for you to collect the parcel from your local post office at your convenience.
We will ship to your address on file with Paypal.
Please make sure your Paypal address and email address are both current so that your package will get straight to you and that you will receive any emails from us without delay.
International customers please note:
Items mostly go through customs without extra charges, but in the unlikely event that your country decides to charge additional taxes or custom duty on your parcel, you are responsible to pay for it.
Refunds and Exchanges
We want you to be happy.
If you are not happy when you receive your purchase, please email us straight away and tell us why.
We will respond as soon as possible.
We would prefer it if you exchange the item for another product from our shop.
If there is nothing you would like to exchange it for then:
Returns must be made within 7 days in the original condition and packaging.
Any item which is not in the original condition and has been used cannot be returned.
We have to deduct a further 15% restocking fee to cover Etsy´s commission and Paypal charges.
The shipping costs will not be refunded.
Your money will be refunded when we receive the goods in original condition.
Please note that no returns or refunds will be accepted on specially requested items that have been made with your measurements or specifications.
When it is especially made for you, it is yours.
When we give you a refund, Paypal may deduct more fees from you.
Please understand that this is out of our control.
Please read some of our feedback to see that you can trust us and our products.
We always do our best and aim at putting our customers first.
Additional Policies and FAQs
At the moment we do not offer wholesale and consignment orders.
We are based in Portugal, European Union.
If you live in the European Union and wish to make a purchase, please email us first.
Last Updated October 19, 2012