India Blue understands that sometimes things don't work out. It wasn't you, it just wasn't meant to be. If you are dissatisfied for any reason, please return the item in its original packaging and condition within 7 days of item receipt. Please alert me by email in advance of return shipment. I'll be glad to exchange the items or refund your purchase price, less any shipping fees paid.

Note: For custom items, returns/exchanges are accepted on a case-by-case basis.

I kindly request that you allow me the opportunity to exchange or refund your merchandise in lieu leaving neutral or negative feedback.

Paypal and Credit Card payments are preferred, though I also welcome personal check, money order and cash. Checks and money orders require an additional 5 days for processing prior to shipping.

***A PAYPAL ACCOUNT IS NOT NECESSARY to place an order. During checkout "payment type" will be requested twice. On the second time, click on the logo for your credit card instead of the green Paypal button. Click "continue" to pay without logging into Paypal.***

I kindly request that you submit payment within 24 hours, or send me a message indicating when payment will be made. If I don’t hear from you within a few hours of order placement I’ll send you a message to confirm your order and offer assistance in completing Payment. If I don’t hear back from with you within seven (7) days your order will be canceled with Etsy.

I ship within 1-3 business days of purchase, unless otherwise noted in my Shop Announcement or item listing. Custom orders may take up to 1-2 weeks to complete, and bridal or large quantity orders may take up to 3-4 weeks.

I ship to the address listed during Etsy checkout unless otherwise arranged, so please verify this address is correct before finalizing your payment.

I'd be delighted to ship directly to your gift recipient as well, but please note the request in the “message to seller” at checkout so I may remove the packing slip and add a personal gift note for you.

I include delivery confirmation on all US shipments. If an item is lost or damaged during transit I take responsibility for replacing the item for you, or refunding your purchase price if I'm not able to remake the item.

Please note that all International shipments will be marked as merchandise (not as a “gift”), and the buyer is responsible for any applicable customs fees. There is no delivery confirmation available for international first class shipments. If you are interested in a delivery confirmation, you can upgrade to International Priority Mail for $14.

QUANTITY DISCOUNTS are available for many items, please send me a message for information. Discounts are typically 10-15% depending on item and quantity purchased.

CUSTOM ORDERS
Don't see *exactly* what you'd like? I'd love the opportunity to custom create a piece just for you! I have an extensive and varied collection of stones and beads and am skilled in many different styles of jewelry making. If you have a vague idea of what you'd like, I'll help you flesh it out with different design and stone options. If you know exactly what you'd like, I'll let you know if I can match it. Either way, I love bouncing ideas around, so please don't hesitate to contact me!

WHOLESALE inquiries also welcomed and encouraged.

Want to receive exclusive access to India Blue SALES & DISCOUNTS? Hop on over to http://www.facebook.com/IndiaBlueJewels and click “Like” to be automatically notified via Facebook.

HAVE A PROMO CODE or GIFT CERTIFICATE? Unfortunately etsy.com does not offer a dedicated promo code redemption area. Discounts and gift cards are redeemed as follows:

✤ Please checkout as normal, and enter your personal code in "Message to Seller" during checkout and pay at the end.
✤ After seeing the code in "message to seller" and receiving your payment, I will then issue you a prompt refund via Paypal
✤ If I do not receive an immediate payment for your order, I will issue you a revised invoice via Paypal that will be sent directly to the email address you specified during Etsy checkout.
✤ Please remit payment upon receipt of the Paypal invoice to complete your order.

FEEDBACK
✤ Do you love your new India Blue jewels? Please leave "Feedback" to let me know! I love reading new Feedback [almost] as much as I love receiving new sales :-) Here's the link to leave feedback: http://www.etsy.com/feedback_awaiting.php