indigo1
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Shop policies
Last updated on
August 1, 2012
Welcome to Indigo1.
I love what I do and I will not list any item that I would not be prepared to buy myself. Take a look at my feedback for honest customer comments. I often post about my makes on my blog before listing them in my shop: www.indigo-blue-designs.blogspot.com. I can also be contacted via my blog. So pop over and take a look......see you there.
I love what I do and I will not list any item that I would not be prepared to buy myself. Take a look at my feedback for honest customer comments. I often post about my makes on my blog before listing them in my shop: www.indigo-blue-designs.blogspot.com. I can also be contacted via my blog. So pop over and take a look......see you there.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
My photographs, descriptions and the quality of my work should not need a refund. I am afraid that I will not refund because you have simply changed your mind unless you do this BEFORE I have posted the item and your payment can be refunded to you quickly and easily. I will swap items in your order if you let me know before I post it and adjust the payment up or down. Convo questions first is the best way to do things and I am more than happy to work with you to get what you would like. I will combine postage but let me work this out for you BEFORE you pay the invoice. Or I will refund any difference in postage.
I always get proof of postage so if there is a problem I will go to the Post Office and try and source a refund there and pass this on to you. Orders over $40.00 can go recorded delivery which will need a signature on delivery and can be tracked. Basically I want you to be happy to shop at Indigo Blue and enable you to buy with confidence. I have often sent items abroad using the UK customs stickers and use AIRMAIL which is quicker.
I always get proof of postage so if there is a problem I will go to the Post Office and try and source a refund there and pass this on to you. Orders over $40.00 can go recorded delivery which will need a signature on delivery and can be tracked. Basically I want you to be happy to shop at Indigo Blue and enable you to buy with confidence. I have often sent items abroad using the UK customs stickers and use AIRMAIL which is quicker.
Payment
Payment should be made via paypal. It is easy, secure and the fastest method to date. If you LIVE in the UK I am happy to accept a personal cheque but it would have to clear into my account before I send off your purchase. Setting up a paypal account is very easy and if you need more info on this then visit www.paypal.co.uk. If you buy on Ebay your paypal account will be the same one for using in my shop.
Shipping
I use first class post and Airmail for overseas customers and items will be posted the following day unless it is a bank holiday. If you request registered post this will need to be added so let me send you an adjusted invoice before payment. Please make sure that your address details are up to date. I always cross reference with Paypal before sending If they are not and your item does not reach you then it will not be replaced. Also check your Paypal address details too Any questions at all please ask BEFORE buying as I shall give a refund but you will be charged for the Etsy listing and Paypal refunding costs. I hope you understand why I need to cover my basic costs.
Many thanks.
Many thanks.
Additional policies and FAQs
I would love to be asked to make a custom item such as a bag for a special occasion. Just get in touch.
Finally, if in doubt simply ask.......no obligation to you at all.
Finally, if in doubt simply ask.......no obligation to you at all.