IndigoBananas

I'm sorry, but at this time I cannot offer refunds, only replacement - especially in the case of incorrect item shipped, damaged items, or lost packages. Please purchase accordingly. Damaged or lost packages are fully covered - I have not had a problem with damaged items yet however, *knock on wood.*

As with anything, exceptions can be made, so for any other issues, please contact me at indigobananas [!at] gmail.com or on my shop's Facebook page (ideally via e-mail), and I will do my best to help you!

Payment is either via Paypal or direct checkout with Etsy's credit card processor.

I currently do not charge sales tax to California residents, but this may change in the future (to 8.75%).

If you are having trouble with payment, please contact me at indigobananas [!at] gmail.com

Bought items should be paid for within five days, or the transaction will be cancelled. If you need more time, or are facing no-buy deadlines, feel free to contact me and we can come to an arrangement.

Items may be cancelled up to the time when they are marked as shipped. I do try to be speedy with shipping, so if you made a mistake on your order, contact me asap! :)

** Shipping Turn around times: Please allow up to 10 days, especially after a release of new products. Average turn around time range is 1-3 days, however.**

!!! If you need an item within a certain time frame or if it is a gift, please let me know in comments or via an e-mail or message. !!!

** Please allow 2-3 days for tracking to update on your package. Often my local station has not been scanning first class mail asap, so local scans may not occur. Thanks! :) **

Items are shipping via USPS First Class shipping, unless you specify another method (i.e. flat rate Priority) or it is more economical to do so. A tracking number is provided for all orders (international tracking may not update correctly once it leaves the USPS system and enters your country's mail system).

Once dropped off, USPS first class takes between 2-5 days within the US and 6-14 days internationally (14 days generally tends to be Australia, Asia, etc.). Customs CAN delay your delivery time significantly (up to 6 weeks (!)), although I try to minimize this on the customs form.

Shipping can be upgraded to Priority mail if you wish (please contact me), but generally I have not found this to make much of a difference in delivery time compared to First Class, within the US. It is a speedier option for non-US orders however (sometimes).

I can combine shipped items if multiple orders are placed currently - this policy may change depending on how busy the shop gets.

I ship to the address on file on your _Etsy_ account, so if you check out via Paypal, please make sure that your Etsy address is correct.

Items will be shipped within 10 days of payment (or closest USPS business day) but usually sooner. Any changes in shipping will be announced on announcements, on my Facebook page, and on here, if applicable.

Bottles are shipped wrapped in bubble wrap securely, and in either bubble mailers or boxes, depending on the amount and size. If you wish to have something gift wrapped, please contact me (I do not have individual boxes for polishes, but can gift wrap polishes themselves before bubble wrapping, etc).

If you have any questions (or notice something off with the policies page, or my shop, including things like grammar or incoherences) please feel free to contact me! I value constructive criticism highly.