IndustrialEnvy

Custom Shelving and Industrial Chic Furniture

Austin, Texas
1,269 Sales

IndustrialEnvy is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

IndustrialEnvy is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on July 2, 2016
Welcome to Industrial Envy!

Industrial Envy specializes in custom, handmade furniture for residential and commercial applications. Every piece is carefully hand-crafted in Texas, surpassing the highest standards in the industry.

Industrial Envy is known for long-lasting craftsmanship, original design concepts, and unparalleled customer service.

Additionally, Industrial Envy serves the greater Austin, Texas area with custom upholstery work, and furniture repair for all of your most beloved furniture pieces. Call today for a free estimate!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
The customer always comes first! If a customer is not happy with a purchase from Industrial Envy, every effort will be made to correct the situation. In the event of damage or mistakes caused by Industrial Envy, parts and labor will be provided at no charge to remedy the problem.

Should the customer still prefer a refund, one will be given (minus a 25% processing fee, and any shipping costs) providing the refund is requested within 7 days of delivery. No refunds are given on custom orders or international orders.
Payment
Full payment must be received before Industrial Envy will begin working on an order. Some forms of payment may take up to 5 business days to clear.
Shipping
NOW FREE SHIPPING within the Continental US and subsidized charges globally.

Subsidized international shipments are charged at the best rate we can acquire and then the average cost we pay for that item if it was shipping within the US is deducted. International shipments will ship via USPS, Fed Ex, UPS or DHL

All orders are fulfilled in the order they are received.

Each item is packed with great care as we want your item to get to you in perfect condition. We also choose the best shipping method to try to ensure your item arrives safely. This is normally 2 day priority for small items and UPS for large items.

If we ever encounter a shipping overage we will refund the overage amount.
If we encounter unforeseen significant increases in shipping cost we will give you the option of paying the difference or a full refund and cancellation of your order.

Please note that shipping costs shown are only estimates for custom orders. Actual shipping costs vary widely based on delivery location as well as the size, and weight of the item. Final shipping costs will be determined at time of shipment. Please allow specified processing time for any custom order. International shipments, and addresses in Alaska and Hawaii may incur supplemental shipping costs.

In the case of international shipments- Duties, fees, tariffs and customs charges are the responsibility of the buyer. It is the responsibility of the buyer to be familiar with import laws in their country. No refunds can be issued on items detained/returned by customs officials.

We can guarantee shipment dates, but unfortunately we cannot guarantee delivery dates.

FOR LARGE FREIGHT DELIVERIES A PHONE NUMBER IS REQUIRED to schedule appointments. If your large freight order cannot be delivered after 3 attempts it will be returned to Industrial Envy, LLC and you will be responsible for any additional shipping charges or fees.
Additional policies and FAQs
All designs created by Industrial Envy, LLC are copyright Industrial Envy, LLC 2016. Any duplication, reproduction, distribution, sale or use of copyrighted works created by Industrial Envy, LLC without expressed written consent will be subject to prosecution.

Industrial Envy, LLC always recommends professional installation.
Privacy
Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the IndustrialEnvy.com website and industrialenvy.etsy.com The types of personal information collected at these pages are:

Name
Email address
Phone number
Address
Billing information

How Google uses data when you use IndustrialEnvy.com and industrialenvy.etsy.com:

IndustrialEnvy.com and industrialenvy.etsy.com uses Google Analytics and this can track some customer data, for more information please click on the links below.

https://www.google.com/policies/privacy/partners/

https://www.google.com/analytics/terms/us.html

The Way We Use Information:

We use the information you provide about yourself when submitting an inquiry, or making a purchase only to aid in providing you with a response, and/or fulfilling your order. We do not share this information with outside parties except to the extent necessary to completely, and accurately address your inquiry and/or fulfill your order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use phone numbers to contact you regarding your inquiry and/or order. Such phone numbers are not used for any other purpose and are not shared with outside parties except to the extent necessary to fulfill your order (i.e. Freight shipments will require your phone number for the purpose of confirming a time to deliver your order.)

We use addresses for billing purposes related to your order and to fulfill your order via a third party shipping/freight company. Such addresses are not used for any other purpose, and are not shared with outside parties except to the extent necessary to fulfill your order.

We use billing information to collect payment for your order. We do not keep your billing information on file, or share it with outside parties. Any such information is handled with the latest SSL encryption technology to ensure your purchase will be made safely and securely.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at: (512) 730-3953 or send us an email at: info [!at] industrialenvy.com.