Accepted payment methods
Returns and exchanges
Returns are happily accepted if we receive a convo from the buyer within 3 days of receipt and before feedback is left for the item. There is a 20% restocking fee and buyer pays for shipping both ways. Exchanges are accepted if buyer contacts us within 2 days of receiving the item and item is returned within one week (meaning it is in our hands within one week of when it was delivered to you). Exchanges are only good for instock items (no custom work). The only items that are *ALL SALES FINAL* are the items in the Mature section and the gauged earrings unless the item has not been taken out of the box/packaging in which it was shipped and all original packaging are intact OR it is broken upon receipt. In which case, the rules mentioned above for exchanges/returns apply. If there is evidence that the package has been opened, no refund/exchange will be granted.
Payment is due AT THE TIME OF PURCHASE. If you are unsure how to pay, see here: http://www.etsy.com/faq_buying.php#paying_the_seller Also, i would be happy to send you an invoice via paypal if need be. There is a 24 hour grace period if you contact me stating why you need extra time. If we do not receive payment within the alloted amount of time, your order will be canceled and you will receive negative feedback.
Please allow up to 2 weeks (3 weeks during the month of December) after shipping date for delivery for domestic (within the US) orders.
International buyers are responsible for customs fees. All purchases will be marked as "other", NOT as a gift ;) Please allow up to 5 weeks after ship date for delivery (you never know! We HAVE had it take over a month in some cases to certain countries!).
Additional policies and FAQs
I love to trade!! Please don't hesitate to ask if you are interested, though don't be offended if I decline. I try to keep myself in check and not go overboard (too often) :-)
We offer some of our products at wholesale discount. Please convo us if you would like more information!
If you have any other questions, feel free to contact me via convo or email: infinitecosmos420 [!at] yahoo.com
Thanks and Blissings!
I hope you love our items as much as we do and we are always up for custom orders so don't be afraid to ask!! Thanks so much for stopping in!
Marlena, Todd and Leona (and our many animals ;-P )