inherwordsceramics

In Her Words handmade ceramics bySarah Kupcho

Minneapolis, Minnesota 2760 Sales On Etsy since 2010

5 out of 5 stars (497)

inherwordsceramics

In Her Words handmade ceramics bySarah Kupcho

Minneapolis, Minnesota | 2760 Sales

Shop owner

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inherwordsceramics is taking a short break

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Note from shop owner Thank you for stopping by. I am taking a little time this holiday season to spend it with my family. I will be taking orders again in January. All orders that were placed before December 6th will be out before Christmas. Please feel free to contact me. I will still be taking emails while on "vacation" mode. Please allow up to 1 business day for a response.
Have a wonderful Holiday Season.

Note from shop owner

Last updated on Dec 6, 2019

Thank you for stopping by. I am taking a little time this holiday season to spend it with my family. I will be taking orders again in January. All orders that were placed before December 6th will be out before Christmas. Please feel free to contact me. I will still be taking emails while on "vacation" mode. Please allow up to 1 business day for a response.
Have a wonderful Holiday Season.

Sarah

Contact shop owner

Sarah

Reviews

Average item review
5 out of 5 stars
(497)
See reviews that mention:
quality 39 shipping 55 customer service 61

Shop policies

Last updated on October 27, 2014

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I have put my life into this work and would only send out the best pieces to all my customers.
All custom orders are final.
I have sent out thousands of packages and take great pride in the fact that I have had very few casualties in the process. But there are times when things will happen and I am very sad to hear when it does. Please email me if there is a problem with shipping. I also request to see pictures of the broken pieces.
If an item is damaged due to shipping I will request that you make a claim with the USPS. There you will be given a full refund for your item. When you make your claim they will request pictures as well as a receipt. I suggest that you take pictures of the box as well as the broken platter.
I am happy to work with you to get a replacement piece out as soon as I can. Please email me and we can work with the issue.
Payment
I work through PayPal. I also accept all major credit cards through PayPal. You do not need to have a PayPal account to order through my site. You will be redirected to PayPal but you can choose the "pay with credit card" on the bottom right hand side.
All orders take 3 to 4 weeks, unless more time is needed for larger orders. Most orders will go out before the shipping date deadline. Sometimes there may be times that an order will be delayed by a few days (but this is very seldom).
If you have a rush order or need a piece(s) on a specific date please email me I would be happy to work with you on trying to get an order out sooner. Please note that I can not have any pieces done in less than 2 to 2 1/2 weeks. The clay process can not be rushed (sometimes I wish it could!).
If you need to cancel an order please email me as soon as you can. I start on orders with in a day or two of receiving them. If the piece has already been made and is in the drying process then the order can not be canceled.
Shipping
I ship all my packages using USPS Flat Rate Shipping. All packages are insured through the USPS.
I usually ship my orders out first thing on Monday or Tuesday mornings. Shipping time is anywhere from 1 to 3 days. International shipping times will vary due to customs.
When an item is ready to ship you will receive an email that will contain your tracking number. Please note that sometimes it takes me a few days to get all orders ready to ship out. If there is not tracking information on an item after 2 days please email me and I would be happy to give you an update on the shipping status. Usually I am still in the process of getting it ready to ship out.
Additional policies and FAQs
I LOVE to get custom orders. Sometimes the orders are so great that I end up adding them to my shop. Please feel free to email me if you have an idea for a custom piece. I love working with you to create that special keepsake.