specialized stationery design

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Jessica Sondreal

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Jessica Sondreal


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Shop policies

Last updated on May 10, 2022

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Thank you for visiting ink & envelopes! I am dedicated to providing you with high quality stationery and will work to make sure every detail of your order is perfect. Please review the policies below for details about placing your order. Feel free to convo me if you have additional questions or to get your custom-order started!

Accepted payment methods

Returns and exchanges
Pre-printed items may be returned if in excellent (read: original, unused, pristine) condition for a full refund (minus original shipping charges). Refunds will be issued once items are received and deemed to be in proper condition. Note: buyers must convo me for pre-approval PRIOR to returning any items and are responsible for return postage charges; please take care when packaging items for return.

Personalized and custom-ordered items CANNOT be returned. Buyers will have the opportunity to review and sign-off on digital proofs prior to printing, and therefore, ink & envelopes does not accept responsibility for any errors or omissions in approved pieces. PLEASE REVIEW ANY PROOFS VERY CAREFULLY.

If you have concerns about how colors will print or which paper to choose, etc, please read below and convo me for details. I want to ensure that your order is exactly as you want it and so will work with you to figure out all the design details, which you will then have the chance to sign-off on prior to printing!
Paypal accepted!

Pre-printed items are not shipped out until full payment has been received/verified. Personalized items must be paid-in-full before your proof is started. Custom orders require a non-refundable deposit before design work is started (deposit amount depends on scope of project); deposit is then applied to your final invoice, which must be paid-in-full prior to printing.

Please note: sales tax will be applied to/due on any orders shipping to a MN address. {7.625% as of 7/1/09}
Pre-printed items and samples have shipping rates listed within their postings; all pre-printed items are packed with care and shipped via USPS First-Class Mail within 4 business days of receipt/verification of payment.

Personalized and custom-made items' shipping rates are dependent upon quantities ordered; normally these pieces are sent using USPS Flat-Rate Priority Mail ($4.95-13.95) and arrive within 2-3 days of shipment to most locations within the US. {Please see the Additional Information section below regarding an overall time line for personalized/custom-made pieces}

Please convo me to discuss rush and/or international shipping options, or if you'd like to add insurance, certified mail, or any other extra shipping services to your order.
Additional policies and FAQs
1) Receipt/verification of full payment (for personalized items) or non-refundable deposit (for custom-made pieces) from you. {time line: dependent upon you}
2) Receipt of final copy/event details and personalization selections from you (I will send you a checklist of details needed after purchase). {time line: dependent upon you}
3) Personalized/custom design work begins! {time line: design work is done with great care and usually takes 2-4 business days}
4) You receive proof to review (along with an approval form to fill-out/sign-off on). {time line: upon completion of initial design work}
5) You carefully review the proof and then e-mail the appropriately filled-out approval form back to me. {time line: dependent upon you}
5-1/2) In the event that you need any changes made to your piece(s), steps 3-5 repeat until you are completely satisfied with your proof. {time line: proof changes receive top priority, and I will do my best to reissue your proof within 2 business days; approval time is of course dependent upon you}
6) Printing of your pieces begins (once I receive an approval form that's been signed-off on by you & payment of any remaining balance (for custom-made pieces)). {time line: printing usually takes 3-6 days (unless otherwise noted in listing)}
7) Your finished pieces are carefully packed and shipped to you! {time line: exact shipping times may vary, but Priority Mail packages are supposed to deliver within the US in 2-3 days}
*) Please convo me if you need more exact time line details or if you have a specific deadline; if necessary, rush design, printing, and/or shipping options can be explored.

I want these pieces to reflect you and/or your event, so feel free to convo me about making changes to any posted pieces or to commission a project from scratch. Everything from the paper, colors, and fonts to the size, shape, and design can be changed! Note: pre-printed pieces obviously cannot be changed, but these designs can be special ordered/re-worked just for you; personalized items have available options listed within their individual postings, however, these pieces can also be custom-ordered if you'd like additional changes made; custom orders, of course, are fully customizable!

Please note that the colors on finished pieces may appear differently than they did on your computer screen or personal print-outs due to differences in calibration. If you have any color concerns or a specific color preference, please convo me. Either I can mail you a sheet of color swatches to choose from ($3) or you can mail me a sample of what you want (think fabric swatch/paint chip/magazine tear-out/paper scrap/etc), and I will work to match it as closely as possible.

Proofs for personalized and custom-made pieces are sent digitally and must be approved (signed-off on via e-mail) prior to printing. Please convo me if you'd like to order a printed sample of your piece from which to proof from instead (printed sample will show actual colors and paper, and if approved, will look exactly like your final printed pieces; $10).

Samples of paper/envelope choices or of past pieces may be ordered. Please convo me for details and pricing.

Again, feel free to convo me with any additional questions!

© Copyright 2009, graphite creative, llc d/b/a ink & envelopes. All Rights Reserved.

*policies subject to change without notice.