inkandpaperdesign

- ERRORS -

Invitations/ Stationery items will be printed as approved, and we can not be responsible for any errors that were missed during the proofing process. Proofreading is the sole responsibility of the buyer, so be sure to check all information, spelling, capitalization etc. before providing final approval for production.

If you feel that an error is present in your printed invitations that was not present in your final proof, please contact us within 72 hours to report the error (please note you will be required to provide photos).

While we check each order thoroughly before shipment, counting errors may occasionally occur. Please notify us within 72 hours and we will arrange to ship out the missing items.

- COLOR MATCHING -

Refunds will not be provided based on color matching. Color can vary greatly as viewed on computer monitors or other devices. Your final printed color will be a close match to what appears online, please note that an exact match can not be guaranteed, due to variances in papers etc.

- VARIANCES -

Due to the handmade nature of these items, slight variances in size, shape, colour etc. may exist and refunds can not be provided based on these slight variations.

- PAYMENT METHODS -

Payment is accepted via PayPal, credit and debit cards, Etsy gift cards and other international payment methods where available.

An order will not be considered booked until the payment has been received.

- ORDER CANCELLATION -

You order can be cancelled at any time before production has begun, since production and order processing is rapid I encourage you to cancel your order as soon as possible should you need to.

Please keep in mind that once the design/proofing process has started orders cannot be cancelled.

Orders can not be cancelled after printing/production is underway.

- STANDARD SHIPPING CHARGES -

inkandpaper ships via standard letter mail - NO TRACKING - Tracking is only provided on express/priority shipping. If you need a rush on your order please see below.

Orders shipping within Canada will be sent via Canada Post {3-5 Business Days} as a regular letter - NO TRACKING - to the address provided, unless otherwise requested.

Orders shipping within the USA will be sent via Canada Post once your package arrives in the US it will be sent via USPS as a regular letter {7-13 Business Days} - NO TRACKING - to the address provided, unless otherwise requested.

- SHIPPING POLICY -

While we do our best to ensure that your package is sent out in good condition, well-packaged and on-schedule, we {inkandpaper} shall not be held liable for issues that may occur after the package in the possession of the carrier - including, but not limited to, shipping delays, damage etc.

We trust that you understand at times items can get lost in the mail and that is beyond the sellers control especially when there is no tracking number as with all letter mail.

- SHIPPING CHARGES CUSTOM ORDERS -

Shipping options will be provided and shipping charges confirmed on a per order basis, taking into account the client's location, timeline and tracking/insurance preferences. Should you require a specific shipping estimate, please contact us directly before placing your order.

- CARRIERS -

Orders shipping within Canada will be sent via Canada Post, unless otherwise requested.

Orders shipping within the USA will be sent via USPS, unless otherwise requested.

- INTERNATIONAL ORDERS -

Please note that for orders shipping outside of North America any and all customs fees, duties, or additional taxes levied are the direct responsibility of the purchaser. In addition, inkandpaper cannot be held responsible for delivery delays caused by customs clearance etc. We encourage you to allow ample time for shipping to help alleviate issues brought on by possible shipping/customs delays.

- DESIGN CHANGES -

Changes to fonts, layout, graphics or other customizations may be possible, depending on the specific design chosen etc. Pricing for these customizations will be provided on a per order basis.

Should you wish to receive a hard copy proof (ie. a final printed version of your stationery mailed to you before final approval), there is a $25 fee for this service, which includes shipping. Please note, however, that creation and shipment of a hard copy proof will cause a delay between design completion and production.

- ORDER CANCELLATION -

You order can be cancelled at any time before production has begun, since production and order processing is rapid I encourage you to cancel your order as soon as possible should you need to.

Please keep in mind that once the design/proofing process has started orders cannot be cancelled.

Orders can not be cancelled after printing/production is underway.