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Accepted payment methods
Returns and exchanges
Notification of damaged items must be done within 48 hours of receipt of goods. Insurance covers the replacement of goods damaged in shipment, but buyers are responsible for uninsured items. [Lost or damaged items: On sales over $100, shipping fees include delivery confirmation and insurance. For sales under $100, buyers are responsible for purchasing insurance if desired.] For damage that occurs in transit, please include photos of the item and the box and a description of damage.
Note: These skulls are made of sugar but sealed with a humidity- and UV-resistant acrylic coating. Do not eat! They will last indefinitely with proper care, which means: Avoid humidity and direct light (no bathrooms, greenhouses, outdoor settings, or windows.)
If you are NEW TO PAYPAL, please remember that you need to make a COMPLETE payment. Payment is required immediately when purchasing. Follow all instructions. It's easy and quick. (If another payment method is necessary, just contact us with your request.)
State sales tax is applied for Texas residents.
CONTACT US: Use the "Contact" link on the left margin of our shop home page. (Do not use Feedback as a means to contact us or to resolve an issue). We love to hear from you and try to accommodate all requests.
Cancellations: Once an order is shipped, it's final and cannot be cancelled.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Lost or damaged items: On sales over $100, shipping fees include delivery confirmation and insurance. For items under $100, buyers are responsible for purchasing insurance if desired. See Refund Policy for more info.
Additional policies and FAQs
I love custom orders - convo me! I have made shrines for loved ones and pets, special skulls for businesses, and a custom "family" of skulls for Chistmas gifts. I'll include personal objects and photos as desired. Anything goes with "Dreams of the Dead" sugar skulls! Also, if you see a skull you like but want a different color, I'm happy to oblige. Mini-skulls can be made into memo clips or hanging ornaments.
Bulk/wholesale orders: convo me for details.