CiaoZen

Ease your anxiety with calming products

Los Angeles, California On Etsy since 2014

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Buyers bought gifts from this shop and gave them 5-star reviews!

CiaoZen

Ease your anxiety with calming products

Los Angeles, California | 690 Sales

Items

 

All Items

Monica Carolan

Contact shop owner

Monica Carolan

Reviews

Average item review
5 out of 5 stars
(256)
See reviews that mention:
quality 22 shipping 34 customer service 31
  • Amy on May 12, 2020

    5 out of 5 stars

    Would recommend this hand sanitizer to everyone! It came really quickly and was packaged so nicely. I've already purchased more for family and friends. Monica is also wonderful to work with!

  • Ann on May 12, 2020

    5 out of 5 stars

    This hand sanitizer was great! Monica was extremely helpful and kind. I love the travel size spray to keep in my car or in my bag. I will definitely purchase it again!

  • Elena on Apr 20, 2020

    5 out of 5 stars

    Love my new natural hand sanitizer! CiaoZen provided phenomenal service when my hand sanitizer took longer than expected in the mail. So happy I finally received it, thanks again!

  • bluehairedlady on Apr 14, 2020

    5 out of 5 stars

    This hand sanitizer has tea tree oil and is 70% alcohol, which should keep you safe. Tea tree oil has antibacterial and antifungal properties; and the recommendation for hand sanitizers is that they be over 60% alcohol.

    It arrived quickly and Monica got in touch with me to make sure that it had come.

    I have three cats, so I'm being careful not to let it get onto anything of theirs as they would doubtlessly lick it and tea tree oil should never be taken orally (by either cats or humans).

  • ingridvining on Apr 13, 2020

    5 out of 5 stars

    This is so great! I gave this bottle to my parents and they love it. The packaging is so cute and the sanitizer works great.

  • ingridvining on Apr 13, 2020

    5 out of 5 stars

    This is the best! Obviously, hand sanitizer is hard to find right now. But, this product from CiaoZen was shipped out so quickly and it works great! Plus, I love the beautiful packaging. :)

  • Brett on Apr 11, 2020

    5 out of 5 stars

    Good smelling stuff for a strong hand sanitizer. It say 70% alcohol right on there, that's what I'm lookin for. Quick shipper, friendly message. A-OK!

  • Brett on Apr 11, 2020

    5 out of 5 stars

    Good smelling stuff for a strong hand sanitizer. It say 70% alcohol right on there, that's what I'm lookin for. Quick shipper, friendly message. A-OK!

  • Brett on Apr 11, 2020

    5 out of 5 stars

    Good smelling stuff for a strong hand sanitizer. It say 70% alcohol right on there, that's what I'm lookin for. Quick shipper, friendly message. A-OK!

  • scottyo1312 on Apr 8, 2020

    5 out of 5 stars

    I absolutely love this natural hand sanitizer! I'm not a fan of the fake stuff. The owner gave me an additional smaller bottle with the extra she made up. I'm greatly appreciative and would totally buy this again!

Shop policies

Last updated on May 13, 2020
Ciao Zen is about celebrating the resiliency within you. In today’s modern world, it’s sometimes hard to ignore the “other” voices that are trying to pave our life path for us. The government, society, and sometimes even our family and friends want to nudge us to follow the path they define as best- the path that will supposedly lead us to “happiness”. Sometimes these voices can teach us positive lessons, the strongest of which is learning to trust that voice within ourselves without reluctance. I would like these pieces to be a reminder of your courage- of your beauty and individuality- of your magic - and most importantly, of the power within yourself to create the life that you want.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
I want you to be happy and enjoy the product that you have purchased! If you are not satisfied with your item, please contact me immediately and we will do our best to work something out.


Payment
All major credit cards are accepted. The order is shipped after the payment is received.
 Please be sure to select payment type and pay immediately so that there are no delays in shipping your order. We can't process your order until payment is received.

 For the items that are already listed as ready to be shipped, they will be sent once the payment is received.
Shipping
All the items will be shipped via USPS Priority Mail within 1-3 days after payment has been received (generally takes two days to arrive once shipped). Custom orders may take longer- I will give you a time frame once the order is placed :-) All shipments will include a tracking number that will be e-mailed to you once the package has shipped.

********IMPORTANT******** 
All orders marked DELIVERED by the USPS tracking information that are lost or stolen are not refundable. Please make sure your mailing address is safe! 

Please note, after the package is shipped and leaves the our facility, I don't have any control over it. I can give you an approximate time frame, same as you see in USPS tracking website. It is not Ciao Zen's responsibility, if the package is been delayed by USPS or still in transit. In that case, there won't be any refund provided.


***** 


INTERNATIONAL SHIPPING*****


All items are shipped via USPS First Class International Mail. The Package usually arrives in within 1-4 weeks but please allow 6-10 weeks for your package to arrive as it can get stuck in customs.

 A confirmation e-mail will be sent to you along with a tracking number as soon as your package is shipped. 

If you have ordered your item using regular international shipping, you item will be shipped to you via USPS First Class International shipping and the item will be only trackable until it is United States. 

Insurance on the international packages is possible to make sure that your package arrives safely and is not lost in the transition. Contact me before ordering if you would like to purchase insurance on your package. There is no refund for a lost shipment on uninsured package. I can only refund on the packages that were insured, that is there was insurance purchased by you and necessary paperwork was filled BEFORE purchasing the item.

 Please note, all taxes, customs, duty fees will be the responsibility of the buyer. Please be aware of your country's customs and regulations before ordering. 

Please contact me to help you tracking down lost or delayed packages. However, all orders marked DELIVERED by the USPS tracking information that are lost or stolen are not refundable. Please make sure your mailing address is safe!
Additional policies and FAQs
Custom orders are always gladly accepted! I also accept wholesale or corporate orders. Please contact me directly to discuss further.