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iogurumi's Shop Announcement

Crochet & Knit Shop

iogurumi's Shop Policies

Welcome

Welcome to my shop! :)

Payment

I currently accept payments by Bank Transfer and Paypal.
You do not need a PayPal account to make a purchase. You can check out with credit/debit card.

If there's any problem, please let me know. We can come to an agreement.

Shipping

ITEMS: they will be shipped within 1-2 business days after payment is received and will be shipped with priority mail (that means NO Tracking Number available) from Italy to the address given by Etsy, so please make sure that this is the correct address, and let me know if you want the package delivery to a different address.
Shipping time will differ from countries, season and holidays.
Usually it's of 1 working day to Italy, 3 to Europe, 5 to North Africa and North America, 7 to South America, Asia and Oceania, 8 to other countries of Africa.

Please take note that buyers are responsible for any taxes, duties and customs charges that might incurred.

PDF PATTERNS: they will be emailed to the email provided by Etsy within 24 hours of purchase.
Sometimes, the patterns will go to your e-mail's "Spam" folder, please check it too.
If the patterns are not received in 24 hours, kindly convo / email me and I shall resend the patterns.

Refunds and Exchanges

If you have any problem with the received item, or if you are not satisfied by your purchase, please contact me as soon as you receive it in order to find together the best solution for both.
All items are returnable for an exchange or a refund.
I regret that I am not able to refund shipping costs.

With PDF patterns, due to the nature of the items, refunds are not offered.

Additional Policies and FAQs

After receiving the item, please leave a feedback, so I can be sure that you have received the item and are happy with it.

Feel free to contact me, if you have any wishes, questions or suggestions.

Last Updated February 7, 2014