ArtStudioStella

Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Due to the nature of custom items, returns are not accepted unless there is a quality issue or misspelling. Any issues must be reported within FOURTEEN (14) DAYS of receipt. Hand stamped items may have tiny flaws such as slightly irregular spacing, variations in stamping depth, etc. and should be viewed as qualities that make your piece unique. Refunds will only be given upon return of item. On custom orders character amounts vary from piece to piece and item may not be able to set up exactly as shown in pictures; TLLD will do so at their discretion to make the item most attractive.

All orders are crafted as close as possible to samples shown UNLESS customer CONTACTS SHOP requesting changes. This includes fonts and design.

Please do NOT send me emails regarding your order; I only communicate via Etsy convos as Etsy requires a trail should any problems arise they need to intervene in. They have no access to my email address.

Absolutely no refunds, for any reason, after 30 days of shipping.

The Landlocked Dog is not responsible for any item not received if shown delivered by the USPS nor non-delivered international orders.
Shipping policies
All shipping is done through USPS Mail. Handstamped items are mailed 1st class with tracking. I can make sure your order is shipped out on time but unfortunately I cannot control the postal service and cannot be held responsible for postal delays, failures, thefts, losses. The Landlocked Dog2 does not assume responsiblilty for any item that is confirmed delivered by the USPS.

****Due to the extreme amount of delayed deliveries, Customer must provide a lost item slip from USPS in order to receive a replacement sent.**** I will not be refunding orders which are delayed but will provide a replacement upon receipt of said proof. Thank you for understanding.

Per Etsy and Paypal policies, items will be shipped only to the address you've entered at checkout. Once an order has been submitted, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.

If item is returned to TheLandlockedDogTwo due to address issues, the customer will be responsible to pay postage prior to shipping to a corrected address. TLLD uses an automatic labelling system which uses the address customer provided.

Tracking is not available for out of country shipping. While not the norm, overseas shipping can take up to six weeks. You will be emailed a customs number upon shipping. I can only show proof of mailing for out of country orders and cannot be held responsible for any shipping problems.

In accordance with the law, all international orders will have full value declared on customs forms. Import duties, VAT taxes, and charges are NOT included in the item price or shipping cost, as these charges are the buyer's responsibility. We recommend checking with your country's customs office to determine what additional costs will be prior to buying. The LandlockedDogTwo will not refund items that that have been refused for non-payment of import taxes.

Overnight & Priority shipping is always available for an extra fee.

If you need to contact me regarding any shipping problems, please use Etsy Convo ONLY as I do not communicate through emails in order to allow Etsy access in case of a dispute.