IrmiBlack

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IrmiBlack

Shop policies

Last updated on April 11, 2015
Thank for visit my shop!

All my HANDMADE-items or VINTAGE-items are READY-TO-SHIP-items.

At this time MADE-TO-ORDER-items and wholesale orders are not available.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
All product prices are end prices plus shipping costs and in USD - I'm not allowed to include any VAT in my prices; according to § 19 Umsatzsteuergesetz VAT will not be shown in my invoices.(Kleinunternehmerregelung/german small business solution).
I accept payments
1. via PAYPAL or
2. via ETSY DIRECT CHECKOUT (creditcards, debitcards, ETSY GIFT CARDS).
Via PayPal I ship to your PayPal address; via Etsy Direct Checkout I ship to your Etsy addres.
Please make sure that your address ist updated and correct.
Payment is due as soon als possible after sale is made, usualy within 24 hours after purchase.
If payment is not received within this timescale, your order will be cancelled and the item relisted (I do not send you a payment reminder).
Shipping
DELIVERY TERMS AND TIMES
All my VINTAGE-items or HANDMADE-items are READY-TO-SHIP-items.
I will only ship your items after receiving the complete payment via PayPal or Etsy Direct Checkout. I ship immediately at the next 1 - 2 business days upon receipt of your payment.

DELIVERY ADDRESS/SHIPMENT ADDRESS
Please make sure your address is updated and in the correct format and spelling for me to address your package. No replacement of lost orders submitted with incorrect delivery address.
If you are a customer from outside the European Union (non-EU countries) I also require your phone number for custom forms.

Orders are sent from GERMANY, EUROPE using the services of the German postal system (small boxes, up to 2 kg total weight) or DHL Parcel International (big boxes, 2 - 31,5 kg total weight).

FRAGILE items will ONLY be shipped INSURED.

FOR FURTHER DETAILS PLEASE READ THE ITEM DESCRIPTIONS.

COMBINED SHIPPING
Combined shipping is possible, provided the purchased items can be shipped together without threat of breakage. The shipping costs are depend on the weight and/or size of the packed items and the package.

PRIORITY AND REGISTERED MAIL, INSURANCE, TRACKINGSERVICE, SEARCH REQUEST/LOST, STOLEN, DAMAGED OR UNDELIVERED PACKAGES
I only ship to the following conditions:
After shipping I will send you a confirmation E-mail with your tracking ID so you can check the postal process on the internet.
All parcels are shipped at buyers risk. I am not responsible for items held in customs, or items that are lost, stolen, damaged, delayed or returned in transit. Insured packages: All items are insured for the full value (price of the purchased item).
If you have any of this problems with your parcel please convo me – I will start the search request at the website from Deutsche Post or DHL and/or claim damages from Deutsche Post or DHL. If the goods are damaged in the transit please keep all the shipping materials and send me immediately further informations and/or photos. If you do not keep the damaged box I may not be able to make a claim.

CUSTOM FEES and DUTIES, IMPORT TAXES
It is the responsibility of the purchaser to make sure the pieces they order are allowable into their country, however if for some reason a package is not allowed and the item is returned to me a refund minus shipping charges and a $5.00 re-listing fee will be issued.
Any and all custom fees and duties or import taxes that may be assessed in customs are the responsibility of the purchaser; they must be borne by the recipient.
When customs clearance procedures are required, it can cause delays beyond the original delivery estimates. Circumventing custom fees is a crime, and as such i will not mark a purchase as a „gift“ in order for the customer to evade custom fees. Thank you for understanding.
Refunds and Exchanges
Please choose your items carefully and read all descriptions, policies and ask any question before purchasing a product to ensure you are happy with your purchase.
Colours are described to the best of ability; slight colour differences may occur between photo and written description; returns NOT accepted for colour interpretation discrepancy. Please note that colours may vary between computer screens. VINTAGE-items: Please note that the vintage items may show signs of wear.

I do accept returns within 14 days of receipt to the following conditions:
1. Items must be in original, undamaged and saleable condition. HANDMADE- items: My label must be in the original condition at the item
2. All an any custom fees and duties and import taxes are the responsibility of the customer and non-refundable.
3. All refunds are done via PayPal, only to the PayPal terms, or Etsy Direct Checkout (return shipping ist your responsibility, you carry the costs of the back sending, refund, exchange or store credit not before the item has been returned to me).