IsoldeCreative

Isolde Creative Dispensary

Victoria, Canada · 32 Sales

IsoldeCreative

Isolde Creative Dispensary

Victoria, Canada 32 Sales On Etsy since 2011

0 out of 5 stars
(11)

Shop owner

Pati

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IsoldeCreative is taking a short break

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Note from shop owner My lovely shop is closed indefinitely while I rebrand due to being copied by someone who is selling very inferior products with the same names as my own. If you didn't buy it directly from me, it's not my product and I cannot help you.

Note from shop owner

Last updated on Mar 21, 2016

My lovely shop is closed indefinitely while I rebrand due to being copied by someone who is selling very inferior products with the same names as my own. If you didn't buy it directly from me, it's not my product and I cannot help you.

Pati

Contact shop owner

Pati

About

Dispensing Earth, Air, Fire and Water in Many Forms

Isolde, Creative Dispensary is a sister-shop to another Etsy store by the name of Ice Moon Studio. Where Ice Moon Studio showcases my artistic output, this little side-venture acts as a venue for the more esoteric creations that fill up my studio space. I have had such good response from my incenses, charms, bubbles and pendulums that I felt it was only fair to share them here.

Please visit us at Ice Moon Studio, too: http://www.icemoonstudio.etsy.com

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Shop members

  • Pati Tozer

    Owner

    Pati is an artist of diverse interests. Her training as an artist took place at McMaster University in Ontario. Since that time, she has expanded her repertoire to include creation of handmade incenses and other tools for like-minded friends.

Shop policies

Last updated on December 9, 2014
Welcome to the Shop's Policies and FAQ Page

We have recently made some changes to our Policies.
Please read this page carefully, and ask all questions you might have, before you buy. If anything seems unclear, please PM the shop for assistance in sorting things out. We are always happy to answer your questions.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
We accept PayPal only, no exceptions. Sorry for any inconvenience.
Shipping
Items will be shipped 1-7 days after payment is received. We can make arrangements to ship within a given number of days, too. Just include your request for earlier shipping in your order notes.

Please note that items shipped to the USA have been known to take 4-6 weeks for delivery, and sometime they arrive within a week. There is no way for us to control the speed at which you receive your parcel.

Shipping Methods

We ship from Canada.

Canada and US: All shipments made within Canada and to the US will be shipped parcel post via Canada Post. If you have purchased a ceramic item, this includes $100 CDN worth of insurance. Extra insurance can be added by request. Updated shipping charges will be communicated to Buyer before item is shipped. Express shipments are available for additional charge by request and agreement between Isolde Creative Dispensary and the Buyer.

International Orders: We will ship internationally. Due to drastic rate changes by Canada Post, we cannot estimate shipping costs and will calculate them at the time that you place your order. We are very sorry for the inconvenience, but we feel that this is the best way to be sure you are not overcharged. Unless otherwise specified in your order note, shipping will be by Ground and by Air. Delivery estimates are not available - the post office usually says 2-8 weeks. This does not include tracking. Shipping with extra insurance can be arranged by request and the total shipping charge will be provided to the Buyer before shipment. Express shipments are available for additional charge by request and agreement between Isolde Creative Dispensary and the Buyer. Please allow an additional day or two for us to investigate shipping options to your country.

Isolde Creative Dispensary will not be held responsible for lost or damaged items shipped within the Canada or Internationally, through Canada Post (the common carrier used) or any other shipping method buyer requests, but would be more than happy to add additonal insurance at an additional cost. Please allow 6 to 8 weeks for delivery of your package after it has left our hands, the Postal Service has been known to hold packages in customs for International Shipments as well as Domestic Shipments for several weeks prior to reaching its destination. Isolde Creative Dispensary is not responsible for delays caused by Canada Post or any shipping carrier.
Refunds and Exchanges
Refunds for the cost of the item, minus shipping, will be issued only upon return of the purchased item in good, UNUSED and UNOPENED condition. The assessment of such is at the shop's discretion upon receipt of the returned item. Shipping is NOT refundable, no exceptions.

We DO NOT accept returns on custom items, no exceptions.

We DO NOT accept returns on ceramic goods, no exceptions.
Additional policies and FAQs
FAQs

1. Why are your shipping rates so high, especially for the ceramic items?

Shipping and handling charges apply to all items. We try to estimate shipping as closely as possible, including the purchase of appropriate wrappings and packing material where this applies. Canada Post increased their rates in April 2013, resulting in some pretty astronomical prices. Our hands are tied. We prefer to ship ceramics in particular with some insurance, but if you prefer to forgo that, please let us know in the notes for your order. It will save you a little money (maybe a few dollars). We DO combine shipping, so that will save you some money on your order if you buy multiple items.

1a. Why does it cost more to send the bubbles across Canada than it does to ship to the USA?

You can thank Canada Post for that. Thanks Canada Post. There is nothing we can do, that is how much it costs.

2. Do you offer discounts if I buy more than one thing?

We are sorry for any inconvenience this might cause, but no, we do not offer discounted pricing for buying multiple items. Nor do we offer discounted shipping and handling rates. We do, however, love return customers, so you never know what you might get if you order more than once. We DO combine shipping, so that will save you some money on your order.

*Remember that you, as a Buyer, are under absolutely no obligation, ever, to buy when you are not fully content with a store's policies or the prices they charge for whatever reason. There are so many wonderful shops on Etsy that would be happy to have your business - happy hunting!

3. I can buy something similar at my local {insert name of multinational box-store here} for much less. I think that you should give me a discount.

We are sure that the {box store} will be pleased to see you. Thanks for stopping by!

4. Do you take wholesale orders?

No we do not.