Shop policies
Last updated on
April 29, 2022
Thank you so much for taking a look through our shop! We are so excited to offer our customers the opportunity to customize their very own bodysuit or tee for their little loved one :-) We have been around Etsy for several years now, We adore our customers and truly believe in providing the very best customer service! Please convo. me if you have any questions about our products.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
All PERSONALIZED onesies and tees are non-returnable due to personalization. If any mistakes were made on our part, we will quickly remedy the situation.
We accept returns on items that are NOT CUSTOMIZED and are in their original condition (unused, unlaundered, unaltered, no damages, and clean). Please let us know within 7 days of receiving the items and ship them to us 30 days after receiving the items. Once received and checked they are in pristine condition, we will refund the items's price minus shipping.
We have a 5 star rating and want to do everything in our power to make our customer happy with their purchase. Contact us first so we can make it right. Thank you!
We accept returns on items that are NOT CUSTOMIZED and are in their original condition (unused, unlaundered, unaltered, no damages, and clean). Please let us know within 7 days of receiving the items and ship them to us 30 days after receiving the items. Once received and checked they are in pristine condition, we will refund the items's price minus shipping.
We have a 5 star rating and want to do everything in our power to make our customer happy with their purchase. Contact us first so we can make it right. Thank you!
Payment
We accept immediate payment through Paypal or Direct Checkout. Please note - if you don't have a PAYPAL ACCOUNT you can still use Paypal...you just need a major credit card and you are set!
Shipping
US ORDERS: We ship all orders through USPS, First Class Mail Service. You will receive an email confirmation with tracking information on your order once it ships. Please wait up to 24 hours to check your tracking update.
***Please note US ORDERS can take up to 2 weeks to receive (5-7 processing/printing/packaging time and 2-5 business days for shipping). Thank you for understanding!
INTERNATIONAL ORDERS: We DO NOT guarantee any international shipments to be received by any specific date. We have NO control over Customs or how long they decide to take to ship your package. We ship USPS First Class mail and are required to fill a custom form. Unfortunately, we cannot track your order with First Class International.
We declare the exact value of the item purchased on the custom's label. Each customer is responsible for their country's duty/shipping/customs/handling fees.
***Please note US ORDERS can take up to 2 weeks to receive (5-7 processing/printing/packaging time and 2-5 business days for shipping). Thank you for understanding!
INTERNATIONAL ORDERS: We DO NOT guarantee any international shipments to be received by any specific date. We have NO control over Customs or how long they decide to take to ship your package. We ship USPS First Class mail and are required to fill a custom form. Unfortunately, we cannot track your order with First Class International.
We declare the exact value of the item purchased on the custom's label. Each customer is responsible for their country's duty/shipping/customs/handling fees.
Additional policies and FAQs
A few quick notes about our onesies and tees:
1) Our clothing runs true to size with minimal shrinking.
2) Monitors can vary from computer to computer...please keep in mind that there will be a slight variation in color to your actual design and what you see on your computer screen.
3) Feedback is EXTREMELY important to me! If for any reason you are disatisfied with your order, please contact me first so we can come up with a solution.
1) Our clothing runs true to size with minimal shrinking.
2) Monitors can vary from computer to computer...please keep in mind that there will be a slight variation in color to your actual design and what you see on your computer screen.
3) Feedback is EXTREMELY important to me! If for any reason you are disatisfied with your order, please contact me first so we can come up with a solution.