isurfaceart

Questions or problems please let me know.

Items are shipped within 3-5 business days once personalization and payment have been received.

I ship items USPS or FedEx upon request. Please select your shipping preference when checking out. If you need the item sooner than later, Priority Mail is recommended.

Items shipped international mail should arrive within 14-30 business days once your items have shipped unless purchasing upgraded shipping.

Who pays for customs fees?
Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes. The customer is responsible for all fees.

FAQ's

Q: How can I receive my items faster?
A: Add this link to your cart for a RUSH order.
https://www.etsy.com/listing/215584628/rush-order-hurry-hurry-hurry?ref=shop_home_active_2
Also, choosing a faster shipping option works well too.

Q: Can you engrave logos?
A: I can engrave very simple black and white logos on most items due to the small size of the engraving.

Q: Do you engrave different fonts?
A: Yes, I can engrave most fonts found in Microsoft Windows or free downloads. Please check with me before purchasing your item to see if the font will work for your requested item. Some work better than others.

Q: Can I send you my beads to be engraved?
A: Yes, as long as they are the right type of beads. All beads must be approved before sending.

Q: How much does it cost to have my beads engraved by you?
A: I work with customers one on one to determine the cost. Many variables include the type of material, size and if the bead is engraved on one or more sides. Please contact me for more information.

Q: Do you only engrave wood, stone and shell beads?
A: No, I also metal mark stainless steel beads.

Q: What types of stones do you engrave?
A: The ones that work the best are onyx, agate, carnelian, new jade, serpentine and other stones of this type. Anything very crystalline does not work well. The stones must be very smooth without divots.

Q: How come it takes so long for you to answer my questions?
A: I am a full time mom and a part time engraver. My family has always come first and always will. My husband is off on Fridays so we spend most of the three day weekend doing projects around the house, fun things as a family or just relaxing. Most messages are answered Monday morning. Thanks for your patience.

Q: Do you ever give discounts?
A: Occasionally I will post a Coupon Code on my store front page. Check there before you check out. :)