itsastitch is taking a short break
Anonymous on May 21, 20135 out of 5 stars
Love these so much thanks for the fast delivery
Anonymous on Dec 21, 20125 out of 5 stars
Great seller, fast shipping! I love it, thanks so much!
Anonymous on Dec 5, 20125 out of 5 stars
The earrings were absolutely gorgeous, shipped in a protective yet simple box, and easy and ready to be wrapped for a Christmas gift! Thank you, Malarie!
Anonymous on Sep 23, 20125 out of 5 stars
It's perfect. Thank-you. :)
Anonymous on Sep 17, 20125 out of 5 stars
Lovely as always! Thank you :D
Anonymous on Aug 23, 20125 out of 5 stars
Thank you so very much I love the antler. The complimentary earrings and the handwritten note were the nicest things ever ! Thanks again
Anonymous on Aug 15, 20125 out of 5 stars
Thank you, lovely item well packaged and arrived quickly! Many thanks
My creations are one of a kind, or of a very small group - so not only will you be beautiful, but you'll be unique, too! Keeping this in mind, if you fall in love with something, I do highly recommend purchasing it sooner rather than later, many things are known to get snatched up from under people's feet!
My home is smoke-free, but I do have pets. My fabrics remain tucked away in sealed containers when not in use, but if you are very sensitive to pet dander, please be aware.
Read through my policies for questions on custom orders, shipping, refunds, etc.
I really pride myself on having top-notch customer service, and am always available for questions, concerns or complaints. Never hesitate to write me, no matter what it is! I will always respond, ASAP.
Accepted payment methods
Returns and exchanges
-Itsa, my item was lost in the mail!
Trust me, I know all to well of this happening when I buy. If it has been more than 3 weeks for the USA and more than 6 weeks for international, I will send out another piece (if I have them in stock), at no charge. If I am out of stock, I can offer a FULL refund AFTER the 3 or 6 week time period.
-Itsa, I love my item, but it was broken when it arrived.
Such a bummer! If I have these in stock, I will send out another, completely free of charge. If I don't have another, I can offer you a FULL refund.
-Itsa, I love my item, but it broke for [some reason].
If your item broke or ripped for some reason provide a picture for proof and I will send another FREE OF CHARGE, or refund you 50%, should I be out of that design. This is only applicable for the first 20 days of receiving your new item. After that, no refund or replacement will be sent.
-Itsa, this item was not what I wanted/not as described/totally different than the photos.
I try my absolute best to include photos for size, and describe measurements in inches and centimeters in my descriptions. Understand that colors can vary from monitor to monitor. If you are totally unsatisfied with your purchase, due to THIS reason, I can offer you an exchange of anything of equal or less value from my shop or a store credit for the amount you purchased for.
-Itsa, can I return this item?
If you are interested in returning an item, for whatever reason, you must do so within 20 days of receiving your item. After that, no refund or return will be acknowledged. I only offer up to 50% refunds, as I need to take restocking, shipping, time and materials into mind, this will be determined on a case-by-case basis.
-Itsa, I bought a clearance item, can I return/get a refund for it?
I'm afraid not. All sales from clearance are 100% final, and I cannot offer a refund or return on this. However, if your sale item is damaged in the mail, I can send out a replacement, should I have it in stock.
Please, if any of the above happens, contact me PRIOR to leaving feedback to work it out:
If you have to pay by money or check order, it must clear through my bank account before I will ship your order.
If you wish to cancel your order is must be done within 24 hours of your purchase.
If you're new to buying on Etsy and confused, click this for help:
--I use USPS First Class mail for ALL orders (domestic and international), unless noted otherwise or discussed with the customer.
--If you wish to upgrade your shipping (to Priority or Express), I will do so for an added fee, please contact me PRIOR to paying for this upgrade.
--I ship to the address provided on ETSY. Please make sure this address is correct or contact me immediately if it is not.
--Custom jewelry orders can take up to 3 weeks. I always keep in contact with my customers for custom orders, and you will be notified when I begin your order, when I'm finished, and when it is shipped. If I have to special order things for the order, I do notify you when I purchase and receive them.
--I recycle my packaging whenever I can. This is why some packages are taped a few times, or have snags or rips. I believe reusing packaging to cut down on the amount of trash that is produced is more important than just a pretty envelope. The package inside is always gift wrapped and packed with care, love and attention.
--ALL orders over $50 will have a signature confirmation added, at no extra cost to you. Please make sure you or someone will be home during the day to sign for this, or be prepared to pick it up at the post office!
--ALL orders over $100 will have Shipping insurance added, at no extra cost to you.
--See next category for my policy on lost or damaged goods.
Additional policies and FAQs
Q: Do you make custom pieces?
A: Love to! I've done all kinds of special requests. If you see a sold item you want, or a piece you want to change something about, or just an idea, head over to my custom request section!
Q: I can't afford this item yet, can you reserve it for me?
A: Yes, I will reserve any item for you for up to 1 week (7 days). If I do not receive a payment from you by the end of that time, I will take the reservation off and list the item as usual.
Q: Can I pay by lay-away or by payment plan?
A: If a piece is OVER $50, yes. I will set the item aside for you and we will work out the details of when I expect payments and how often. The item will ship once I receive the ENTIRE price of that piece. I do not offer these plans for pieces that are less than $50, sorry. If you do not meet deadlines for lay-away and do not contact me, I will cancel the order.
Q: Can I pick this up in person?
A: Within reason. I will travel up to 25 miles for a small, additional fee. Contact me if you are interested.
Q: I love your _______ embroidery design, could you do it in another color/size/fabric/etc.?
A: Yes! I am totally open to custom requests on anything in my shop. If you have an idea for something else, want letters filled in, want a remake of a sold out item, etc., just find the link above this to contact me.
Q: How do you feel about coming down on the price?
A: No, thanks. I hand-make each item between school, work and life. If you cannot afford it, I suggest adding it to your favorites as a gift idea for someone else or so you can come back to it later :)
All through? Head back to my store for the fun stuff - shopping!