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itzwhimzeycal's Shop Announcement

Thanks to all your wonderful support and patronage of ItzWhimzeycal Design Studio, our ship time is now running about 5 BUSINESS DAYS and ships via USPS Priority Mail which takes an additional 2-3 days for delivery.

Please take note of expected ship date on your order receipt, if you need something shipped quicker , please convo the shop and we will see what we can do to accommodate your needs!!!!!!

A $10-$15 RUSH FEE will be charged for ALL ORDERS NEEDED TO SHIP PRIOR TO 5 BUSINESS DAYS (MONDAY - FRIDAY) - Weekends are not considered.

itzwhimzeycal's Shop Policies

Welcome

Welcome ItzWhimzeycal Design Studio, we're glad that you found your way to our shop and we look forward to helping you with your party ideas. ItzWhimzey Design Studio is a special event design company that provides handcrafted decorations for special events. We enjoy customizing items for both clients and other vendors. We specialize in using high quality products with great attention to detail to make your event one of a kind.

Everything you see here is handmade by my colleagues and I. We make everything in our smoke-free 2500 square foot design studio.

For this particular shop we take characters and some of Etsy's most popular party designs and turn them into coordinating centerpieces to go along with your invitiations, banners, and other party delights that you have purchased on Etsy.

STORE HOURS
Monday through Friday 10:00 a.m. to 5:00 p.m.(EST)
Saturday, Sunday, and ALL major holidays - CLOSED
216-245-5355

Messages received after 5:00 p.m. EASTERN Time will be returned beginning the next business day. If you do not get a response, know that I work very hard on production of products and will answer your convo as quick as i can.

Join us on FACEBOOK:
http://www.facebook.com/whimzey

THINGS TO KNOW BEFORE YOU PLACE YOUR ORDER:

*Thanks to all your wonderful support and patronage of ItzWhimzeycal Design Studio, our ship time is now running about 5 BUSINESS DAYS via USPS Priority Mail. Please convo me if you need something shipped quicker and I will see what I can do to accommodate your needs!!!!!!

Payment

We accept Paypal, along with all major credit cards via Etsy Merchant services for all orders, it is the safest and fastest way to pay and confirm for both parties, that your order is made.

Please note that you do not need a Paypal account to use their services. You may use your credit card of choice without creating an account.

Please remember, if paying by echeck, it may take up to a week for check to clear. I will not ship your order until payment has cleared.

Shipping

Due to the unpredictable nature of shipping out of the US, we no longer offer International shipping.

READY TO SHIP ORDERS:
All paid items will be shipped within 5 business days.
Orders received on weekends or holidays will ship the following business day.
We ship all orders via USPS Priority Mail

CUSTOM ORDERS:
Please allow approximately 5 business days for items to be shipped.

We're not responsible with any lost mail. Once you get your tracking number, youre responsible to track your own item.

We cannot be held responsible for mail that is lost or mis-delivered. Once your package leaves my hands, it is out of our control. WE DO NOT offer refunds for lost mail. Please let us know at the time you place your order if you would like to purchase insurance. PLEASE MAKE SURE THE MAILING ADDRESS ON FILE WITH PAYPAL IS THE CORRECT ONE- IT IS THE ADDRESS TO WHICH YOUR ORDER WILL BE SHIPPED.

Refunds and Exchanges

**Any reports of broken or missing items must be reported immediately upon receipt, to allow time to solve any issues reported. ***

No Refunds UNLESS the item was incorrect by my own fault

We're not responsible with any lost mail. Once you get your tracking number, youre responsible to track your own item.

A refund will only be given, if details you have specifically asked for and has been approved by ItzWhimzeycal Design Studio and you have not received what you were promised.

Unless the error is on our part, we do not accept refunds or exchanges

Please Convo me first before leaving any bad/neutral feedback.

We value you as a customer and we want you to be happy with your purchase but if there are any issues please contact us so we can make it right!

SORRY NO REFUNDS

Additional Policies and FAQs

We make every attempt to portray our colors as accurately as possible, however, due to variations in monitors, we cannot guarantee that the color you see is the exact match to the product you will receive. If you have questions, please contact us.

Last Updated May 10, 2014