1. Add the item to your cart.
2. Put the heart location, engraving personalization, etc... in the Note to IvyByDesign box.

Yes, message me about this - it depends on the item.

Unless I've stated a different shipping time at the top of my page under my shop banner (usually only during the holidays), I ship in 1 Business Day! Yes, that includes all personalization. :)

Sterling Silver: 22 Gauge 935 Sterling Silver (added germanium resists tarnish!); chain and components are 925 sterling silver
Gold Filled: 22 Gauge 14K Gold Filled; chain and components are 14K Gold Filled
Rose Gold Filled: 22 Gauge 14K Rose Gold Filled; chain and components are 14K Rose Gold Filled

Every item is placed on a colorful printed necklace card in a separate gift box with a clear jewelry bag.
Gift boxes and necklace cards are shown on the last photo of every item.
*Custom* gift boxes are available here: https://www.etsy.com/shop/IvyByDesign?ref=hdr_shop_menu§ion_id=15191155

Sorry, we usually cannot engrave both sides. However, message us with the specific item you're interested in and we might be able to accommodate you, depending on the shape and size.

All of our pendants are a brushed (matte) finish. We do not have the materials at this time to do the mirror finish.

You can avoid tarnish by wearing your jewelry often. The oils in your skin will “clean” the silver and keep it looking shiny. Avoid contact with any substances which contain sulfur, direct sunlight, lotions, cosmetics, hair products, and perfumes are also “enemies” of silver and will accelerate tarnishing. Exposure to air also tarnishes it, so storing silver individually in airtight plastic bags or in a sealed container to avoid exposure to humidity will help keep your items bright and shiny! You can use a special silver cloth to polish your items, but a lint-free flannel, microfiber, or other soft nonabrasive cloth will do as well.

We cut our items from large sheets of metal, and it doesn't allow us to add a hallmark to every item. The National Gold and Silver Marketing Act does NOT require precious metals to be marked with quality, but rest assured that our items are held to the highest standard. Our silver is 935 Sterling, our gold and rose gold items are 14K gold filled (not plated), and all findings and chains are those quality as well.

Return requests must be made within 30 days of purchase and can be shipped to:

Ivy By Design
PO Box 7636
Spokane WA, 99207
USA

Please include a note that identifies the order so we may issue the refund without delay.

There is a restocking fee of 25% on personalized items and 15% on standard items. Restocking fees on orders over $100 will be at the discretion of the owner but not exceeding 50% of the cost of the items returned.