ixhop's Shop Policies
We are specialised in:
♥ Designer Ribbon
♥ Resin / Flatback / Cabochon
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PAYPAL only please.
WE SHIP WORLDWIDE!
- Items are shipped from Singapore.
- Orders will be shipped out within 1 to 3 business days after payment is received.
REGISTERED MAIL WITH TRACKING NUMBER
Registered mail with tracking number is available at US$2.50. Please add this item to your shopping cart before checkout:
WHY REGISTERED MAIL?
- Includes tracking, signature confirmation and insurance
- The package will need to be signed for
In event of lost package, we will be able to make a full refund or a resend.
We are shipping from Singapore. 90% of shipments reach most countries within 1-3 weeks. However, international shipping could take up longer than that due to the factors as follows:
- weather and holiday seasons,
- the heightened aviation security because of mail bombs issue,
- the customs clearance time of your country,
- the processing time of your local postal service.
We will make every effort to ship your order as quickly as possible. However, we cannot guarantee the delivery date by your local postal service.
It is a requirement to ship to the address and name per PayPal record in order to be covered by PayPal protection. Please make sure the information is correct before payment. SORRY ABSOLUTELY NO EXCEPTION TO SHIP TO OTHER ADDRESS.
Refunds and Exchanges
If there is any problem at all with your order, please contact us so that we can work out the problem together. Thank you for your understanding.
Additional Policies and FAQs
CONTINUOUS CUTS OF RIBBONS
Ribbons are not cut until your order is received. We try our best to provide a continuous cut of ribbon wherever is possible.
This means that when you order 5 yards of ribbon (same color), you will receive 1 piece that is a continuous 5 yards in length. No cuts or split in your ribbon.
We endeavor to continuous cut all the orders, but do not guarantee larger quantities will be supplied in 1 continuous length. If we are unable to do so, we will compensate with with additional length of ribbon.
For pre-packed ribbons (such as sampler or ribbon mix), you will get the quantity of packs you purchased.
For an example, if the listing is for 1 yard of each color in a pack, when you buy 2 packs, you will receive 2 packs containing 1 yard of each color in a pack.
CUSTOMS DUTY AND TAXES
International buyer please note:
Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional cost will be prior to buying.
Do NOT use our photos without permission. All pictures & contents are © i.xhop. All Rights Reserved.
Last Updated February 18, 2014