iyildiz's Shop Policies
Welcome to iyildiz!!!
Here you can find handmade jewelry made with genuine gemstones, pearls, shells, crystals and many different materials, but most importantly with lots of love and passion...
Have fun shopping at my store!
Payments are accepted through Paypal.
If you don't have a Paypal account,visit here:
You can find a helpful guide for checkout here:
All orders are shipped to the address you provide to Etsy.
Items are packaged in a gift bag which is then put in a padded envelope in order to avoid damages.
Items will be shipped within 3 business days following your payment. All items are sent worldwide via Air using Turkish Postal System with registered mail. Shipping time is normally 14-21 business days overseas (US, Canada, etc.), 7-10 business days to Europe. If your item is not delivered to you within 40 days overseas and within 30 days to Europe you will be given a full refund.
As soon as shipped i will provide you the tracking number with which you can track your orders down at http://www.ptt.gov.tr.
If you would like to have your items sooner, please let me know, I will inquire faster shipping options.
Buyers are subject to local customs taxes and duties in their own countries.
Refunds and Exchanges
If the received item is damaged or you are unhappy with it, please contact me within 2 days after the delivery confirmation date. Shipping fees are non refundable. Refunds will be given in the same method as original payment minus Etsy fees. Items must be shipped prior to refund.
Additional Policies and FAQs
I am happy to do WHOLESALE & Custom orders, and I do discount to volume and wholesale orders. Please contact me to request wholesale info. via "contact shop".
Regarding wholesale orders for gemstone jeweleries (and especially those with pendants and cabochons); as i use only genuine gemstones it is not really possible to find the 100% same pendants&cabochons as they are natural stones. There may be slight color tone or structure variations between the same pendants. Also, though i have a big supplier base here in Istanbul the quantities available may vary depending on the pendant. So please convo me for these orders and i will check with my suppliers and will get back to you with your required info. within the same day or the next latest.
You can also contact me from isilcolbasi [!at] yahoo.com
Last Updated August 30, 2015