IzzynJBoutique's Shop Policies
Hi and welcome to IzzynJ Boutique! We’re happy that you’ve found us in our little corner of cyber space! Our shop is dedicated to making personalized party decorations and invitations for all of life’s sweet events. Please take some time and read my shop policies and if you have any questions please don’t hesitate to send me a message with any questions you have. All the party decorations that you see in my shop are handmade, one at a time, by me. The design process starts when I begin to personalize your party favors on my computer. I add your child’s name along with colors and any other personalization that you choose. Once you’ve approved the digital proof of your items, I print each item out and individually hand cut or hand punch them out. I dedicate extra time and effort to each individual piece to make sure that it is something that I would use for my children’s celebration. I make sure to coordinate fonts, colors, cardstock colors and ribbons to match the theme you’ve chosen. I work on orders based on the date of the party, not the date they were ordered. That way, I know that orders are completed in a timely manner and are ready to be shipped one week prior to your special event. There are times that your order may reach you the week of your event. If you have a date that you need the items in your hands, please don’t hesitate to let me know and I will make a notation on your order to ensure that your deadline is met. If for some reason I cannot meet your deadline and you have already purchased from me you will be given the option of canceling your order. That way you are able to find another seller that will be able to help with your special event. I know how exciting it is to find exactly what you want to make your child’s party stand out. I am a mom to 3 kiddos and a neurotic 4 yr. old German Shepherd and I am responsible for meeting their needs first. I have set shop hours from 9am Eastern Time to 3:30 pm Eastern Time Monday thru Friday. We are closed on Saturdays and Sundays for family time and school activities. I can answer only so many messages in a day and can work on a limited number of orders in a day. I do also try my best to answer messages within a 24-hour period. Before placing an order, please read my shop’s homepage. There you will find information on my availability for your party date. When you place an order, please make sure to include all the information I will need to complete your order. There will be a section in the listing that will tell you what you need to include for that specific item (colors, personalization, age, etc.). If you don’t provide the information, I will need to email you for it and that is important time that is taken away from finishing up your order. Also, don’t forget to include the date of your party so that you can receive your items on time. I update my homepage weekly with the events that I am working on that particular week. If you have a question on the status of your order or where it may be in line please look to the homepage first before sending an inquiry. Here is a link to my homepage: http://www.etsy.com/shop/izzynjboutique
If you can’t find the information you are looking for on my homepage or shop policies, please don’t hesitate to send me a message. I will answer within a 24-hour time frame. Thank you for taking the time to read my message to you. I value each and every customer and the relationship that is formed throughout this process. Please realize that I will not send anything out to you that I would not proudly display for my children’s special events! Diana Keller – dianavkeller [!at] aol.com
Payments need to be made at the time of your purchase via PayPal's secure site. Please plan accordingly ahead of time for your party so that nothing is left to the last minute. We do take deposits to hold a date for your party, please feel free to ask about this. For those that have RESERVED listings please note: All payments for RESERVED listings are to be paid within 72 hours after the listing is added to the shop. I cannot hold a party date without a purchased and paid for listing. I will send you a message alerting you to the fact that your listing has been placed in my store. If you have not paid for the listing or contacted me within 72 hours, the listing will be taken out of my shop. Please send me a message if you wish to receive an invoice. Here's a great link on information on how to use PayPal even if you don't have an account with them: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/ Please note that if you pay through PayPal with an E-check it typically takes 3-4 business days to clear. Orders/proofs will not be started until your payment clears.
I ship daily via USPS First Class and Priority mail. On occasion I ship UPS or FedEx and only do so if it is requested by the customer or if it is necessary to get the event items in your hand on time. USPS Priority Mail allows me the ability to provide delivery confirmation so you can track your package from when it leaves my hand to when it arrives at your door. (Delivery confirmation is only available for Priority service only, not First Class). If you wish to purchase insurance, please send me a message so I can send you a revised invoice. Also, and this is important, PLEASE make sure that the ADDRESS ON FILE with paypal is the correct address. This will be the address that I will ship to. For international customers, please message me BEFORE purchase for shipping options and quotes.
Refunds and Exchanges
Please remember that each item is handmade, that colors vary from monitor to monitor and that no two items will be exactly the same. This is the beauty of handmade. I try my hardest to make sure you are satisfied with your purchase. I'm very message friendly and believe in open communication. If you are not satisfied with your items, please contact me within 7 days or receipt of your items and BEFORE leaving feedback and I will work with you to make it right. If we cannot work things out, I will be happy to provide you a refund for the items, less shipping after the items have been returned, unused to me.
Additional Policies and FAQs
Please plan accordingly! If your party is within 10 business days (not to include weekends) from purchase, a $10 RUSH fee will be charged. Items are sold in sets of 12 unless otherwise stated. If you have questions regarding the items in a listing, please don't hesitate to send me a message. Payment in full is expected at the time you place you orders unless we have discussed it previously.
Last Updated September 20, 2011