jacandhugo

jac & hugo gold and silver jewelry

Sydney, Australia · 699 Sales

jacandhugo

jac & hugo gold and silver jewelry

Sydney, Australia 699 Sales On Etsy since 2012

5 out of 5 stars
(247)

Announcement   WELCOME!
See whats happening in the studio. Take a look on
instagram: JACANDHUGO or www.facebook.com/jacandhugo
See you there!

Announcement

WELCOME!
See whats happening in the studio. Take a look on
instagram: JACANDHUGO or www.facebook.com/jacandhugo
See you there!

jacqueline

Contact shop owner

jacqueline

GOLD RING Wide 9ct GOLD band
US$775.22
MENS CUFF Sterling SILVER Man Bracelet
US$137.73
View all 57 items

Reviews

Average item review
5 out of 5 stars
(247)
Emma Fenton

Emma Fenton on Sep 27, 2016

5 out of 5 stars

I absolutely love love love my ring I received from Jac. She was so professional to contact with my sizing questions as my normal ring size is 4.5. The ring fits so perfectly and comfortably and has a lovely weighty feel. I'm overjoyed. Thank you Jac & Hugo x

Hannah Huynh

Hannah Huynh on Sep 19, 2016

5 out of 5 stars

Excellent communication & High quality ring

View all 247 reviews

Updates

VIP COUPON: EDITORSPICK
Thanks for the loving! 20% off first 20 orders of a personalised bangle. Jac

Tagged in this photo

WEDDING BANDS for Kaz and Rob.
9ct gold with a hammered finish, custom order for HER | .935 Argentium silver SAGE Ring with a matt finish for HIM. bellbellbell

Tagged in this photo

Bangle making today. This one is for Bronte who celebrated her 11th birthday today heart

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View all 8 updates

About

jac & hugo A Creative Business

A mini interview with Jacqueline from jac&hugo.

What inspires your designs?
I'd have to say photography and travel. I have an ever changing collage on a giant pin board of tear sheets, graphics, text and images that I love referencing. (I think my pin board is a work of art)! It's a collation of fabulous places, interiors, fashion trends and colour forecasts. I gravitate to simple, clean lines and classic pieces. I’m a believer in less is more and I love seeing a big chunky ring or a fabulous necklace complete an outfit.

When did you begin making jewellery?
Quite recently. Working with silver happened by chance and made so much sense to me that it quickly became a passion. Jac&hugo ties together the creative 'maker' in me with my previous work in fashion and styling. I love the process of making everything by hand. It’s deliciously tactile, carving the wax, beating the silver, and when a piece emerges from the final polish, it is beautiful and I’m proud as can be having created it.

Is there a family connection to metal work?
My mum was an artist and in the 70s she did a lot of copper etching! I grew up with those pieces and still have some. When I opened my Esty store she reminded me of our ancestry. My Great Grandfather was an engraver and silversmith. In 1911 he had a shop on Market Street in the heart of Sydney and my Grandfather was an apprentice to him. They were commissioned to make beautiful things for the Queen! Mum kept a couple of their tools and they are a lovely reminder each time I use them. So yes, the passion for working with precious metals does seem to run in the family!

Oh, and that company name? A nod to Jacqueline's family dog, Hugo, her very loyal companion while she works.

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Shop members
  • jac van Heyst

    Maker, Designer

    If you are new to jac&hugo there's a few things you might like to know. I use a variety of silversmithing methods from casting to metal forming in a small Sydney studio. I use recycled silver and responsibly sourced gold, and I love what I do!

  • Sasha

    CAD Designer

    Sasha is the youngest of my two daughters. She is studing Industrial Design and suddenly has the most desirable skills in graphic design and CAD! Always a wonderful support and helping hand at markets and at crunch times with a kind and loving heart.

Shop policies

Last updated on April 20, 2016
Welcome!
I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.

Each piece is made by hand, one at a time, using .925 sterling silver or 9ct gold.
I work with recycled silver and gold where possible and buy from a reputable Sydney company who mill and produce their products with the smallest carbon footprint manageable. Recycling doesn't compromise the quality in the slightest as it is thoroughly milled to achieve its classification of .925 sterling or 9ct gold. It means that these precious metals are reused and repurposed.

You can find more about jacandhugo at
www.facebook.com/jacandhugo
www.jacandhugo.com
instagram/jacandhugo


Jacqueline van Heyst
Designer and maker of all jac&hugo jewellery.

PS. All items are custom-made to order with my trusty hound Hugo by my side!

MADE IN AUSTRALIA

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Payment is accepted through PayPal or credit card. You can also use Etsy gift cards at jac&hugo.
Shipping
Each item is carefully crafted, polished and beautifully presented in a jac&hugo pouch. Then safely packaged so that it arrives to you in perfect condition. I will endeavour to make your piece within 7 business days however it is dependent on the number of orders for that week.

Shipping within Australia:
All parcels are shipped by Australia Post. Although most items are received within 3 days of despatch, please allow up to 7 days to receive your item. To keep shipping and handling costs as low as possible there is no tracking with regular post. However, you have the option to upgrade to Express Post at checkout. This is an overnight service to capital cities with-in Australia Mon-Fri and can be tracked.

International shipping:
To keep shipping costs as low as possible, all parcels are shipped using regular Australia Post. Please allow 10-21 days for shipping. Australia Post does not provide a tracking number for this service, but is extremely reliable. If you would like your International goods to have a tracking number or to be expediated, options for Shipping Upgrades are available at checkout.

*Customs Duties and import taxes of your country may apply to your shipment. Please be aware of this before purchasing as any charges are the responsibility of the purchaser.

*Please advise promptly if your order has not been received within 3 weeks of the dispatch notification. Every effort will be made to make sure you receive your item. But please note that after 4 weeks from dispatch date, any loss must be the customers responsibility if there is no follow up within this time with jac&hugo. To date, jac&hugo has not lost an order during shipping.
Refunds and Exchanges
My aim is to delight, and give years of joy with the items you are purchasing. Please keep in mind that jac&hugo jewellery is completely handmade and personalised goods are hand stamped. Slight imperfections in forging and stamping of silver and gold are part of the character, design and charm of a true 'one of a kind' piece.

But if you are not 100% happy with your purchase please let me know as soon as you receive it. I will work with you until it is exactly right.

STERLING SILVER
As everything is made to order please be careful when choosing your sizes. As jac&hugo doesn't carry stock, it is very difficult to absorb returns.
If it is necessary to exchange for another size, you'll need to pay for shipping each way and a re-size fee of $25 per item.
For a return and refund, there is a re stocking fee of $25 per item and no refund for shipping. Items must be unworn and returned immediately upon receipt. Returns and Exchanges are limited to 1 month from the despatch date for International orders and 2 weeks for domestic orders. The item must be unworn.

9K GOLD
Please Note as jac&hugo is a small business that does not carry stock, there are no returns or exchanges on GOLD jewelry. However, once I receive your order or enquiry, I will be working closely with you to make sure all the details are perect and your exact size is established before proceeding. It's a creative journey that you will be a part of every step of the way.

HANDSTAMPED and PERSONALISED ITEMS
These can not be exchanged or refunded. However, I will be working closely with you to make sure all the details are correct before proceeding.
Additional policies and FAQs
RESIZING
jac&hugo understands how difficult It is to buy online and will work with you to re-size your ring, or exchange it for a different size, if you advise immediately upon receipt of your order. The ring must be returned unworn. There is a $25 re-size fee.

The exception however is stamped, personalised rings. These cannot be resized or refunded.

Postage and shipping costs cannot be refunded.

jac&hugo are unable to re-size at a later date and suggest seeking a local jeweller for this service.