jacjewelry's Shop Policies
Thank you for shopping at jacjewelry! Please review the information below.o
I accept PayPal payments. You can pay with a credit card or an e-check via PayPal. All customs fees for packages shipped to countries outside of the US are the buyer's responsibility.
Shipping in the U.S. is $4.00 for the first item (or more, depending on the item's weight - see each listing for details), and an extra 1.00 for each additional item. If you'd like to upgrade to Priority or Express Shipping, just let me know when you place the order, and I will upgrade the shipping option and price for you. Insurance is available for an additional fee upon request. Unless the package is insured, I am not responsible for items that are lost or damaged in transit. I will ship your order as soon as possible - usually within 1-2 business days of payment receipt. Extra time may be required for custom orders - please convo or e-mail me for availability of materials and timelines. International shipping is available via USPS.
Refunds and Exchanges
If you are not happy with your purchase, please contact me within one week of receiving it for a refund or exchange (minus shipping). All returned items must be received in the same condition they were sent.
Items made to your specifications (including stamped items): No refunds or exchanges unless I make a mistake in spelling, customization, etc.
Additional Policies and FAQs
I am committed to providing you with the best customer service I can. If there is an issue, please contact me before leaving negative feedback so we can resolve it.
CUSTOM ORDERS: I make custom jewelry and bridal jewelry (for example, matching sets for the bride all all the bridesmaids). For examples of bridal jewelry and other past creations, please visit jacjewelry.com. Convo or send me an e-mail at jac [!at] jacjewelry.net to discuss a custom order you have in mind. I will do my best to create exactly what you are looking for!
RESERVED ITEMS: I will gladly reserve an item for you upon request for one week (unless you and I have agreed on a longer time frame). If no payment is made within that week, the item will be removed from reserve and available in my shop.
Thanks for visiting! Please stop by often - I update my shop regularly. I look forward to making something special for you!
Last Updated December 14, 2014