jacknginger

As most items in my shop are custom made for you, refunds and exchanges must be determined on a case by case basis. Your satisfaction is my priority, so please reach out if your order does not meet your expectations. Please take moment to fully read the product descriptions as it explains which items are not eligible for return or exchange. Custom jewelry, including all bangles and rings may be exchanged if they don't meet your expectations. Returns due to incorrect sizes are not eligible for return. Resin items are all custom made and therefore not eligible for return. Eligible items must be unused and in original packaging to request return/exchange. Items not yet received due to shipping delays are not eligible for refund unless returned. Sale and ready to ship items are not eligible for return.

Please note that I must be notified within 7 days of receipt and item(s) must be returned within 14 days of receipt.

For returns, buyer is responsible for shipping. Item must be packaged safely with appropriate padding or box. I am not responsible for missing or damaged mail. Refund is in the form of a shop credit minus a 25% restocking fee for materials used and labor.

Please email me at michelle [!at] jacknginger.com to let me know you would like to request a return. There are no refunds on shipping/handling charges.

When returning your package, please include the following:

1) Unworn item(s) in its original condition and packaging.

2) A copy of the original invoice

3) Please let me know the reason for your return -- I strive to provide the best possible service and product for my customers.


Please use a padded envelope or box to make your return. Please insure/track your return through USPS or use a method such as UPS or FedEx to have a record of your return. I am not responsible for lost or items damaged during shipping.

Repairs
If you receive a damaged product, please let me know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are based on availability of materials/type of materials and degree of repair. Anything outside of 30 days is subject to a repair fee and shipping costs. Please email me with your problem and I will quote you whether there is a repair fee. Normal wear and tear of jewelry is to be expected and I am not responsible for damages outside of this window.

Re-sizing of custom bangles will be subject to a $10-15 charge depending on the request. Thank you!

I gladly accept all credit cards, money orders and PayPal. If you would like to pay by check, I require payment to clear before I mail your jewelry.

All purchases are mailed in kraft boxes and are shipped USPS with tracking confirmation.

Please note that First Class USPS does not include insurance and I am not responsible for lost, held, stolen or damaged packages. If a package shows ‘delivered’ and is not at your home, you must contact USPS for assistance. All mail inquiries must be handled via USPS. I have no authority over packages once they are scanned and in transit.

If you would like insurance, you may choose USPS Priority Shipping.

If you would like your item gift wrapped, there is a separate listing for you to add it to your shopping cart.

I love doing bridal party jewelry, so please don't hesitate to contact me for discount rates.