Jacks & Kate

Cape Coral, Florida · 432 Sales


Jacks & Kate

Cape Coral, Florida 432 Sales On Etsy since 2010

0 out of 5 stars

jacksandkate is taking a short break


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No reviews in the last year

Anonymous on Jan 15, 2013

5 out of 5 stars

Anonymous on Nov 14, 2012

5 out of 5 stars


Anonymous on Nov 1, 2012

5 out of 5 stars
View all 111 reviews

Shop policies

Last updated on October 15, 2012
Most, if not all of my work is done around my three kid's schedules. This can make for some pretty long nights and very early mornings. Depending on my current work load, my turn around time will vary. Please see my announcement for current turn around time.

Though, I try to stay on track with my current turn around time, this can vary. Sometimes, unexpected delays happen (life with 3 kids) and I'm unable to meet my stated turn around time. Unless I have agreed to a specific date/time...all other orders are subject to varying turnaround times. Please know I do my very best to get your order to you in a timely manner. I insist on having a quality item, there are no exceptions.

If you require your order by a certain date and it's not considered a rush (anything less than my current turn around time), please do not assume I will know this or be able to finish your order by then. You must tell me via conversation (not email)

Rush orders are an additional $20 fee.

Fabrics come and go. They are all subject to availability. You may see a picture of a bag one day, but not the next. This usually means, that particular fabric is no longer in production.

Placing and paying for an order does not reserve fabric. Though, I try to keep a running inventory, I most likely will not know if any one particular fabric is available until I begin working on your bag.

I will do everything possible to make sure the item you ordered contains the fabrics as pictured. However, substitutions may be necessary if a particular fabric is no longer in production or is on back order. I do not contact or ask about fabric substitutions. They are made at my discretion.

Regarding custom orders. There is a $20 custom charge fee. This is inclusive of requesting a bag based on a general color direction or choosing different fabrics, than the bag pictured.

Due to the personalization of my products, all items are non returnable or refundable.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
At this time, I only accept Paypal.

Payment is expected before work begins on your order.

Cancellations are accepted up to 3 business days after payment is received. No cancellations will be accepted if work has already begun. Cancellations subject to fee incurred by seller from Paypal.

Buyer responsible for all shipping fees and taxes.
I ship USPS priority mail. I only purchase insurance at the buyer's request.

VERY IMPORTANT: Please make sure your address on paypal is correct. I do not check notes for any address changes. The address that is listed on your paypal account will be used for the ship to address.
Refunds and Exchanges
All items are non returnable and non refundable due to the personalization of my products.
Additional policies and FAQs
Please convo me for custom orders.