jackscloset

Refunds or Returns are only issued for the following situations:

1 - If the buyer changes their mind. The buyer must notify the seller before the merchandise has been shipped to receive a full refund. After the merchandise is shipped, the buyer is responsible for the cost of any return shipping.

2 - If the merchandise is damaged during the shipping process, and the buyer has purchased shipping insurance or insurance was included in the cost of the purchased shipping. The buyer must verify damage upon arrive of the package. You are required to return the damaged merchandise, or submit images and/or documentation to verify any damage. The buyer must notify the seller as the package arrives (within one week of delivery.

Requirements for Refunds or Exchanges
• Report any damage or loss within one week of the delivery date.
• Exchanges are not usually possible because most items listed are one of a kind, and therefore cannot be replaced.
• The postage cost of any returned merchandise is the responsibility of the buyer.

Payment must be confirmed or received before items can be shipped. Items are shipped within 1 to 3 days after the payment is received. Delivery of items will depend of mailing methods, if the item requires is larger than an usual mailing container (anything larger than 2 feet x 2 feet), it may require longer delivery times, and other mailing options such as FedExGround or United Parcel (UPS) shipping services.

All merchandise is carefully checked, packaged and secured to protect against damage in the shipping process.

Merchandise is usually shipped as USPS first class or USPS priority mail except when the cost and size of the package is not cost effective. Large packages that are greater than 12 inches may be shipped as USPS Ground which does include insurance and may require a longer shipping time.

The cost of shipping does not guarantee and include insurance against loss and damaged items. Merchandise that is shipped as USPS Priority Mail or FedEx may come with limited insurance. First class mail and USPS Ground packages do not include any insurance. If you would like insurance for your merchandise against shipping damage or loss, you must purchase insurance at an additional cost.

The shipping cost of any returned merchandise is the responsibility of the buyer.

Jackscloset is not responsible for packages stolen after a confirmed delivery. Tracking numbers will be used to confirm deliveries. If packages are confirmed as delivered, no refund will be issued unless it is covered by the shipping insurance.

If you do not receive the merchandise within two days of the delivery day, please contact me.