jacquiesummer

♥ Welcome to my Stained Glass Shop! ♥

Chicago, Illinois · 3504 Sales

jacquiesummer

♥ Welcome to my Stained Glass Shop! ♥

Chicago, Illinois 3504 Sales On Etsy since 2011

5 out of 5 stars
(1022)
Jacquie Summer

Contact shop owner

Jacquie Summer

View all 304 items

Reviews

Average item review
5 out of 5 stars
(1022)
View all 1022 reviews

About

Welcome to my home - stained glass studio!

Here I create my glass work.

Around the web

Shop members

  • Jacquie

    Owner

    I love the whole process of creating my glass works: first designing a pattern, then choosing the colors and textures of glass, cutting and fitting each piece together. Every piece of glass is hand cut and put together to make a beautiful pattern.

Shop policies

Last updated on December 2, 2017
Welcome to my shop. Find beautiful stained glass suncatchers and panels. Please take a minute to read my policies regarding payment, production time plus shipping and refunds. I tried to cover every possible aspect, but if something is missing, feel free to send me a message with additional questions.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
** Please double-check the address you provide when you place the order. I cannot offer refunds for items lost due to incorrect mailing address or mistakes in the address provided. I cannot offer refund for items lost due to unconfirmed PayPal address. (Unconfirmed Address is an address that PayPal hasn’t been able to reliably associate with the PayPal account holder.)
If a package is returned to me due to incorrect mailing address (applies only to packages shipped within U.S., as international packages with incorrect mailing address are not returned to sender), I can re-ship the item, but you are responsible for additional shipping costs. If the Paypal address is different from your Etsy address, I will ship to the address you provide on Etsy.**

If for some reason, you are unhappy with the item you buy, contact me and I will provide you store credit equal to the amount of the item but only after you return the item to me via post and I receive it. You are responsible for all additional shipping costs. The item must be returned within 30 days after you received your purchase. It must also be in its original condition. Exchanges that are returned in damaged condition will not be honored.

If an item is severely damaged when it arrives to destination, I will provide store credit equal to the value of the item once you provide a picture proving that the item is damaged. Sorry, I don't provide refund for the shipping cost.

If an item gets lost and doesn't arrive to destination, despite correct mailing address, I will provide credit store equal to the price of the lost item. However, I will need confirmation from the Post Office that the item was lost. Once you report a lost item, the Post Office will conduct an investigation in this respect.
Payment
I currently accept payments via PayPaI, Credit Cards and also Etsy Gift cards.

Thank you!
Shipping
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Your Order's Production Time:
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Usually items are ready to ship in 2-3 weeks. Please keep in mind that made to order items can be ready to ship in 4 weeks, especially in rush holiday season.

You can check your Etsy receipt or contact me for the expected processing time and exact shipping dates.

Please note that each shipping time frame is only an estimate, not a guarantee and during certain periods the post office gets busier, such as Thanksgiving or winter holidays, so, the packages may be delayed. If you would like a shipping option with a faster and guaranteed arrival time, please contact me before you order and I can quote you on other shipping options.

I ship USPS mail on everything to keep shipping cost down. After it leaves us it is up to the post office to get it to you!

If the shipping expenses and packing prices are less than what I have listed I will refund the difference. (Packing prices include the service, box and packing materials).

I make sure that each and every stained glass piece is securely packaged, so it gets to you in one piece. I use bubble wrap and strong cardboard boxes.


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International Shipping ~ Customs
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We would like to help you, but because your country charges custom fees on materials shipped from USA, there is no way we can be responsible for custom charges. We have no control over whether or not they will charge you.
Additional policies and FAQs
By placing an order, you confirm having read the shop policies.
Please contact me if you have any other questions.
Thank you for reading!
Privacy
This privacy policy sets out how and when Jacquie Summer collects, uses, shares and protects any information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

Jacquie Summer is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Jacquie Summer may change this policy from time to time by updating this page. This policy is effective from May 25, 2018.


Information We Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information (excluding credit card details, which are retained by Etsy.com), and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (e.g. for a custom order), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (e.g. USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal, tax and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the postal address below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, we are the data controller of your personal information. If you have any questions or concerns, you may contact us at jacquie.etsim2014 [!at] gmail.com

More information

Last updated on Dec 27, 2017
Frequently asked questions
Do you offer custom designs?

Unfortunately no, I am not able to offer custom designs at this time.

Do you have a Facebook page?

Yes! Facebook.com/jacquiesummeretsy

When are you available to help?

I usually check for messages and answer them on an evening (EST) Monday to Friday.

Do you offer any special prices or discounts?

We don't offer discounts.