I am happy to offer a full refund or exchange on any items that are not completely satisfactory. All returns must be mailed within 14 days of the date shipped (21 days for international orders). For returns received 14 days (or 21 for international orders) after the date of shipping a credit note will be issued. Exchange requests will be fulfilled according to availability. A store credit will be issued for all returns and exchanges on discounted sale merchandise.

In you return package, please include a copy of your invoice with a written reason for the return and/or any exchange request. Please contact us for the correct address for return packages. Goods must be returned in a perfect, unused condition, so please handle items with care. Shipping/handling on returned merchandise is non-refundable in most cases.

We undertake an inspection of each item and carefully pack your goods to ensure they arrive safely. However, if you become aware of any damaged, defective, incorrect or short delivered goods please contact us immediately.

I accept payment via PayPal through this etsy boutique.

If payment is not received within 24 hours I will contact you to see if there is a problem. If no payment has been received within 3 days of the transaction date, I reserve the right to cancel the sale and relist the item(s).

I ship everywhere! Shipping is via Australia Post.

Within Australia - shipping will be via Australia Post. If you would like you package to be sent via registered or express post please let me know. For parcels being shipped within Australia, your package will be shipped within 2 days of your order.

International - shipping will be via regular Air Mail which is not insured or trackable. If you would like your package to be sent some other way please let me know. Any taxes or customs duties imposed by the buyer's country will be the responsibility of the buyer. For parcels being shipped outside of Australia, your package will be shipped once a week (usually on a Saturday).

I will email you to confirm that your package has been shipped. If shipping on a package turns out to cost significantly less than the amount charged, I will refund the difference. Please note that I cannot be held responsible for packages which are lost or damaged during shipping so please consider carefully whether you would like to upgrade your shipping to include insurance.

If you are purchasing more than 1 item you are welcome to request a quote for shipping and a reserved listing to be created for you.

Our accessories are produced in limited quantities which means that sometimes it is not possible for us to make more of a sold out item. However, we love our wonderful customers so we always try our best to do what we can.

Australian customers can purchase online via www.jaimebeattie.com.au in Australian Dollars. Payment methods via our main website include PayPal/credit card and Direct Deposit.